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## Please edit system and help pages ONLY in the master wiki!
## For more information, please see MoinMoin:MoinDev/Translation.
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= BSG IT Wiki = = BSG ICT Services =
Welcome to the Blavatnik School of Government IT and AV document and support wiki.
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What is this wiki about? This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.
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 * [[itss|Documentation for IT Support Staff (internal)]] == The ICT Team ==
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Interesting starting points:
 * RecentChanges: see where people are currently working
 * WikiSandBox: feel free to change this page and experiment with editing
 * FindPage: find some content, explore the wiki
 * HelpOnMoinWikiSyntax: quick access to wiki markup		 The ICT team is directly employed by the School to provide ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].

== Requesting Support ==

If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:

 || Email: ictservice@bsg.ox.ac.uk || Phone: (01865 6) 14364 || Office: 2.14 ||

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

----

== ICT Services ==

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.
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== How to use this site ==
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A Wiki is a collaborative site, anyone can contribute and share:
 * Edit any page by pressing '''<<GetText(Edit)>>''' at the top or the bottom of the page
 * Create a link to another page with joined capitalized words (like WikiSandBox) or with {{{[[words in brackets]]}}}
 * Search for page titles or text within pages using the search box at the top of any page
 * See HelpForBeginners to get you going, HelpContents for all help pages.		 === IT Support ===
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To learn more about what a WikiWikiWeb is, read about MoinMoin:WhyWikiWorks and the MoinMoin:WikiNature.  * [[ITProvision|Desktop and Laptop computers]]
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This wiki is powered by [[http://moinmo.in/|MoinMoin]].  * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]

 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]




=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]

 * [[AVProvision/digitalsignage|Digital signage]]



----

== Help Articles ==
 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]

 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]

 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]

 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]

 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]

----

== Service Catalogue ==

[[ServiceDescriptions| BSG ICT Service Catalogue]]

There is also an [[itss|internal documentation section for IT Support Staff]].

BSG ICT Services

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

The ICT Team

The ICT team is directly employed by the School to provide ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;

  • Audio and Video production
  • IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities here.

Requesting Support

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

ICT Services

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

IT Support

AV Services

Help Articles

Service Catalogue

BSG ICT Service Catalogue

There is also an internal documentation section for IT Support Staff.