Follow Me printing

Overview

With traditional printing you send your document to a specific printer selected from a list. With Follow Me printing you send your document to a virtual 'Follow Me' printer, which adds the document to your personal print jobs list. You then release the print job a real printer of your choosing using your University card.

This solves a number of common printing issues:

• You do not need to remember which is the nearest printer to you and select it from a long list.
• If your usual printer is in use or out of order you can release the job at another printer.
• You can queue up a number of jobs and then print them when convenient, you are not tied to the printer until all your jobs have finished.

Follow Me printing is also known as Push, Pull or Find Me printing.

Printing at BSG

Authenticated users at BSG can access printers in three different ways:

1. From a BSG managed Apple macOS or Windows computer.

2. Manually installing drivers onto a personally supplied macOS or Windows computer. NB the user must have administrative rights to this computer.

3. Web Printing from a personally supplied computer or tablet which doesn't meet the first two conditions.

PaperCut

PaperCut is the print solution software chosen by the BSG. Below is a diagram from their website explaining Follow/Find Me printing.

For ease of use, each BSG printer has a release station attached to it which can only release jobs for that printer. You will see the PaperCut screen on this when you swipe out your print jobs.

All staff and students have a PaperCut account which allows them to view their jobs list online, amongst other functions. To log into your PaperCut account, go to https://print.bsg.ox.ac.uk and log in with your BSG Active Directory account, ie. the username and password you use to log into BSG computers.

How to print

For a guide to printing on your type of computer see the pages for

• macOS and macOS Guest Printing

• Windows 7 and Windows Guest Printing

• Web Printing

Troubleshooting

Q. I sent my print to the Follow Me printer but it's not in my jobs list. Why?

Your job may take a few minutes to arrive in your jobs list. If you don't release a job within twenty-four hours of sending it, it will be automatically deleted from your job list. You will be alerted via email 30 minutes before this.

Q. I don't have my University card, how can I release print jobs without it?

Print jobs can also be released from your computer via the PaperCut web interface:

1. In your web browser go to https://print.bsg.ox.ac.uk

2. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.
3. Click 'Jobs Pending Release'.
4. Find your job in the list and click 'print' in the Action column.
5. Select a printer to release the print job to. The name of each printer is printed on the front-left of the device.

Q. I sent a job I no longer want to print. How can I delete it from my jobs list?

• Jobs can be deleted at a printer or from your computer via the PaperCut web interface.

• At the printer:
• FIXME CHECK THIS
  1. Swipe your card to see your jobs list.
  2. Tap Info next to the job you want to delete.
  3. Tap 'Delete job'.

• Via PaperCut web interface:

  1. In your web browser go to https://print.bsg.ox.ac.uk

  2. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.
  3. Click 'Jobs Pending Release'.
  4. Find your job in the list and click 'cancel' in the Action column.

Q. I'm at the printer but it's not showing the PaperCut login screen. How do I access it?

• FIXME Can't see the paper cut screen; screenshots from printer web mon at BSG

For operating-system specific support see the pages for Mac OS X and Windows 7.