The Nexus email service is provided by IT Services. The Blavatnik School ICT service desk offers the first line of support for School users, the team will escalate any issues that cannot be resolved within the School to the Nexus Support team at IT Services.
The Nexus email and calendar services are based on the Office 365 cloud service, and from UK and EU data centres on behalf of the University of Oxford. The service offers 50GB mailbox quota.
The main IT Services help pages collate lots of useful articles with information about setting up and using the Nexus 365 services:
http://help.it.ox.ac.uk/nexus365/index
The School's ICT team have prepared some help articles for common issues using the Oxford Nexus Service that are not on the IT Services support pages:
Outlook 2016 for MacOS Setup
Setup Mail & Calendar for macOS Sierra
Setup Mail & Calendar for iOS 10
Shared Mailbox Creation
Delegation Requests
Sharing Calendars
Mailbox Deletion
Mailbox Quota Management
Add the MPP Timetable Calendar to Microsoft Outlook 2016 for Mac
Adding a Room booking to a meeting
Getting Started Guide for Mac
Nexus365-getting-Started-Guide-Mac.pdf
Getting Started Guide for Windows
http://help.it.ox.ac.uk/nexus365/email-via-outlook
If you are unable to resolve your query or support issue you can request help in the following ways:
All technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.
