Email & Calendar Service

Service Information

The Nexus email service is provided by IT Services. The Blavatnik School ICT service desk offers the first line of support for School users, the team will escalate any issues that cannot be resolved within the School to the Nexus Support team at IT Services.

The Nexus email and calendar services are based on Microsoft Exchange technology, and operate as a single instance across the University of Oxford. The service offers 2GB default mailbox quota, which can be expanded to 3GB at no cost. Further quota increases are currently charged by IT Services.

The Nexus email and calendar services will be migrated to Microsoft Office 365 overnight on April 16th 2018, and will amongst other benefits, introduce much larger default mailboxes of at least 50GB.

Help Articles

The main IT Services help pages collate lots of useful articles with information about setting up and using the Nexus services:

For Oxford hosted Nexus (until April 16th)

• http://help.it.ox.ac.uk/nexus/email/index

For Nexus 365 (on and after April 17th)

• http://help.it.ox.ac.uk/nexus365/index

The School's ICT team have prepared some help articles for common issues using the Oxford Nexus Service that are not on the IT Services support pages:

• Outlook 2016 for MacOS Setup

• Setup Mail & Calendar for macOS Sierra

• Setup Mail & Calendar for iOS 10

• Shared Mailbox Creation

• Delegation Requests

• Mailbox Deletion

• Mailbox Quota Management

• Add the MPP Timetable Calendar to Microsoft Outlook 2016 for Mac

• Adding a Room booking to a meeting

Nexus 365 Migration

Getting Started Guide for Mac

Nexus365-getting-started-guide-Mac.pdf

Getting Started Guide for Windows http://help.it.ox.ac.uk/nexus365/email-via-outlook

FAQs

Requesting Support

If you are unable to resolve your query or support issue you can request help in the following ways:

All technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.