• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
Differences between revisions 5 and 16 (spanning 11 versions)
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== Service Description == == Service Information ==
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The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs).
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.		 The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
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== Costs ==  * Printers / Multifunctional Devices (MFDs)
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The service is provided free of charge to end users.  * Print Server and software
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== Support Arrangements ==  * PaperCut follow me print service, University card based print release and Webprint software.
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The Blavatnik School ICT Service Desk is the primary point of contact for this service.  * Packaged printer drivers for BSG supported Mac and Windows computers.
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The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples. The full service description can be found [[ServiceDescriptions/Printing|here]]
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MFD/Printer hardware and supplies are maintained under contract by AltoDigital. == Help Articles ==
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== Availability == An [[FMPrinting| overview]] of the Follow-Me print service.
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The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.		  * Printing from BSG managed [[FMPrinting/macOS|Apple macOS]] computers.
 * Printing from [[FMPrinting/macOSGuest|Apple macOS Guest computers]], i.e. Mac computers not supplied or managed by the Blavatnik School.
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== Target Availability ==  * Printing from BSG managed [[FMPrinting/Windows7|Windows 7]] computers.
 * Printing from [[FMPrinting/Windows7Guest|Windows Guest computers]], i.e. Windows computers not supplied or managed by the Blavatnik School.
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Target Availability is 99.5%, as measured during core service hours.  * [[FMPrinting/WebPrint|Web Printing]], supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.
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== Backup == == FAQs ==

 * [[FMPrinting/FAQ-BestPractice|Printing Best Practice]]
 * [[FMPrinting/FAQ-Copyright|Fair Use of Copyright materials]]
 * [[FMPrinting/FAQ-HighVolume| Large print runs, e.g. Conference Brochures]]
 * [[FMPrinting/FAQ-DesktopPrinters | Desktop & Unmanaged Printers]]
 * [[FMPrinting/FAQ-3rdPartyPrinters | Printers managed by 3rd parties]]
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== Service Owner == == Requesting Support ==
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The Service is owned and managed by Matt Treavis, Head of ICT. If you are unable to resolve your query or support issue you can request help in the following ways:
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== Service Representative == Stocks of '''toner, blank paper, toner waste containers and staples''' are managed by the Facilities helpdesk. Please email helpdesk@admin.ox.ac.uk.
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Matt Treavis

== Service Criticality ==

This service criticality is defined as '''Business Operational'''.

CategoryServiceDescriptions CategoryPrinting		 All other technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

  • Printers / Multifunctional Devices (MFDs)
  • Print Server and software

  • PaperCut follow me print service, University card based print release and Webprint software.

  • Packaged printer drivers for BSG supported Mac and Windows computers.

The full service description can be found here

Help Articles

An overview of the Follow-Me print service.

  • Printing from BSG managed Apple macOS computers.

  • Printing from Apple macOS Guest computers, i.e. Mac computers not supplied or managed by the Blavatnik School.

  • Printing from BSG managed Windows 7 computers.

  • Printing from Windows Guest computers, i.e. Windows computers not supplied or managed by the Blavatnik School.

  • Web Printing, supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

FAQs

Requesting Support

If you are unable to resolve your query or support issue you can request help in the following ways:

Stocks of toner, blank paper, toner waste containers and staples are managed by the Facilities helpdesk. Please email helpdesk@admin.ox.ac.uk.

All other technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.