• Diff for "FrontPage"
Last updated at 2019-10-01 13:38:35 by bsog0138
Differences between revisions 65 and 102 (spanning 37 versions)
⇤ ← Revision 65 as of 2017-03-29 16:37:01 →
Size: 3308
Editor: bsog0078
Comment:
← Revision 102 as of 2019-03-12 10:11:16 → ⇥
Size: 3906
Editor: bsog0078
Comment:
Deletions are marked like this. Additions are marked like this.
Line 6: Line 6:
Welcome to the Blavatnik School of Government IT and AV document wiki. Welcome to the Blavatnik School of Government IT and AV document and support wiki.
Line 8: Line 8:
This website contains information about the School's ICT team, the services that we offer, and user guides and help documentation. This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.
Line 12: Line 12:
On a day to day basis, the ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk. The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.
Line 18: Line 22:
If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods: If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:
Line 20: Line 24:
 * Email: ictservice@bsg.ox.ac.uk
 * Phone: 14364
 * Office: 2.14		 ||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||
Line 26: Line 29:
----
Line 28: Line 33:
The BSG ICT Team offer a range of AV and IT Services, directly or through partners. The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies/AcceptableUse|Acceptable Use of IT Equipment and Services]]

[[ITPolicies/Printing|Printing and Copying Policy]]

[[ITPolicies/Telephone|Telephone Policy]]

[[ITPolicies/HardwareDisposal|Hardware Disposal Policy]]
Line 38: Line 55:
 * [[VPN|BSG VPN ]] (you must log in above to view these pages)

 * [[ITProvision/fileencryption|File encryption]]

 * [[ITProvision/wde | Whole disk encryption ]]
Line 42: Line 65:
 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]

 * [[WiFi|Wireless network access]]

 * [[WiFi/Event WiFi| Custom Wireless networks for Events]]

 * [[ITProvision/Free Software|Free Software]]

 * [[ITProvision/Font support|Font installation]]

=== Collaboration and Remote working ===

 * [[Collab/MSTeams|Microsoft Teams]]
 * [[Collab/OneDrive|Microsoft OneDrive]]
 * [[Collab/BSGLive|BSG Live]]
 * [[attachment:RemWork/Mac/Remote Working - Mac.pdf|Remote working with a BSG Macbook]]
 * [[RemWork/Mac|Remote working with a BSG Windows Laptop]]

=== IT Support for Teaching ===
  
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
 
Line 61: Line 106:
----
Line 64: Line 109:
 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]
Line 69: Line 110:
 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]		  * Chorus
Line 77: Line 112:
 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]		 ----
Line 82: Line 114:
 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]		 == Service Catalogue ==
Line 86: Line 116:
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]		 [[ServiceDescriptions| BSG ICT Service Catalogue]]

BSG ICT Services

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

The ICT Team

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;

  • Audio and Video production
  • IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities here.

Requesting Support

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

Email

Phone

Office

ict@bsg.ox.ac.uk

(01865 6) 14364

2.14

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

ICT Services

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

IT Policies

Information Security

Acceptable Use of IT Equipment and Services

Printing and Copying Policy

Telephone Policy

Hardware Disposal Policy

IT Support

Collaboration and Remote working

IT Support for Teaching

AV Services

Help Articles

  • Chorus

Service Catalogue

BSG ICT Service Catalogue

There is also an internal documentation section for IT Support Staff.