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Welcome to the Blavatnik School of Government IT and AV document wiki. Welcome to the Blavatnik School of Government IT and AV document and support wiki.
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This website contains information about the School's ICT team, the services that we offer, and user guides and help documentation. This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.
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The Blavatnik School ICT team is directly employed by the School to manage and carry out the following activities: The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.
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* Operation of the '''ICT Service Desk''', providing AV Support for Teaching, Research and Events (internal and external); and IT Support for Staff & Faculty, with some support for Students and visitors. The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.
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* Operation & maintenance of BSG IT and AV infrastructure, directly through employed staff and management of 3rd party service contracts. You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].
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* The development of IT and AV services and technologies as a strategic benefit to the School and wider University. == Requesting Support ==
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* Support the development, assessment and adoption of innovative use of technology and practice to support the teaching, research and engagement objectives of the School. If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:
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* Technical support during procurement, development and hosting operation of BSG or related websites. (*Note, Web development & direct support is carried out by 3rd parties.) ||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||
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* Specialist IT and AV project resource for School projects through directly employed staff as well as through the sourcing and management of external specialist expertise when necessary. Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.
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* Training and development for faculty, staff and students in the technical systems used in the School, as well as key ICT policies and processes, developed at BSG and the University of Oxford, including Information Security. ----
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* Development of the ICT Strategy and Function to respond to changes in the School’s overall strategy and changes resulting from the daily operations of teams around the School. == ICT Services ==
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You can find out more about the ICT Team and our activities [[ICTTeam|here]]. The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies/AcceptableUse|Acceptable Use of IT Equipment and Services]]

[[ITPolicies/Printing|Printing and Copying Policy]]

[[ITPolicies/Telephone|Telephone Policy]]

[[ITPolicies/HardwareDisposal|Hardware Disposal Policy]]

=== IT Support ===

 * [[ITProvision|Desktop and Laptop computers]]

 * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[VPN|BSG VPN ]] (you must log in above to view these pages)

 * [[ITProvision/fileencryption|File encryption]]

 * [[ITProvision/wde | Whole disk encryption ]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]

 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]

 * [[WiFi|Wireless network access]]

 * [[WiFi/Event WiFi| Custom Wireless networks for Events]]

 * [[ITProvision/Free Software|Free Software]]

 * [[ITProvision/Font support|Font installation]]

=== Collaboration and Remote working ===

 * [[Collab/MSTeams|Microsoft Teams]]
 * [[Collab/OneDrive|Microsoft OneDrive]]
 * [[Collab/BSGLive|BSG Live]]
 * [[attachment:RemWork/Mac/Remote Working - Mac.pdf|Remote working with a BSG Macbook]]
 * [[RemWork/Win|Remote working with a BSG Windows Laptop]]

=== IT Support for Teaching ===
  
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
 

=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]

 * [[AVProvision/digitalsignage|Digital signage]]
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== Requesting Support ==
If you cannot find help in the self service articles on these pages please log a ticket using one of these methods:
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 * Email: ictservice@bsg.ox.ac.uk
 * Phone: 14364
 * Office: 2.14

== ICT Services ==
The BSG ICT Team offer a range of AV and IT Services, directly or through partners.

* [[ITProvision|Desktop and Laptop computers]]		 ----
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 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]
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 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]		  * Chorus
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 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]		 ----
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 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]		 == Service Catalogue ==
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 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]		 [[ServiceDescriptions| BSG ICT Service Catalogue]]

BSG ICT Services

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

The ICT Team

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;

  • Audio and Video production
  • IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities here.

Requesting Support

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

Email

Phone

Office

ict@bsg.ox.ac.uk

(01865 6) 14364

2.14

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

ICT Services

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

IT Policies

Information Security

Acceptable Use of IT Equipment and Services

Printing and Copying Policy

Telephone Policy

Hardware Disposal Policy

IT Support

Collaboration and Remote working

IT Support for Teaching

AV Services

Help Articles

  • Chorus

Service Catalogue

BSG ICT Service Catalogue

There is also an internal documentation section for IT Support Staff.