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= BSG IT Wiki =
Welcome to the Blavatnik School of Government IT documentation wiki. This is a project in its early stages with the goal to provide end-user documentation of the School's key IT and AV facilities.		 = BSG ICT Services =
Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

== The ICT Team ==

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].
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If you cannot find help in the self service articles on these pages please log a ticket using one of these methods:
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 * Email: ictservice@bsg.ox.ac.uk
 * Phone: 14364
 * Office: 2.19		 If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:

||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

----
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The BSG ICT Team offer a range of AV and IT Services, directly or through partners.
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* [[ITProvision|Desktop and Laptop computers]] The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies/AcceptableUse|Acceptable Use of IT Equipment and Services]]

[[ITPolicies/Printing|Printing and Copying Policy]]

[[ITPolicies/Telephone|Telephone Policy]]

[[ITPolicies/HardwareDisposal|Hardware Disposal Policy]]

=== IT Support ===

 * [[ITProvision|Desktop and Laptop computers]]

 * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[VPN|BSG VPN ]] (you must log in above to view these pages)

 * [[ITProvision/fileencryption|File encryption]]

 * [[ITProvision/wde | Whole disk encryption ]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/smartphone | University Smartphones ]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]

 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]

 * [[WiFi|Wireless network access]]

 * [[WiFi/Event WiFi| Custom Wireless networks for Events]]

 * [[ITProvision/Free Software|Free Software]]

 * [[ITProvision/Font support|Font installation]]

=== Collaboration and Remote working ===

 * [[Collab/MSTeams|Microsoft Teams]]
 * [[Collab/OneDrive|Microsoft OneDrive]]
 * [[Collab/BSGLive|BSG Live]]
 * [[attachment:RemWork/Mac/Remote Working - Mac.pdf|Remote working with a BSG Macbook]]
 * [[RemWork/Win|Remote working with a BSG Windows Laptop]]

=== IT Support for Teaching ===
  
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
 

=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]

 * [[AVProvision/digitalsignage|Digital signage]]



----
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 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]
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 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]		  * Chorus
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 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]		 ----
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 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]		 == Service Catalogue ==
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 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[Chorus]]
  * [[ChorusUserGuide|Chorus User Guide]]		 [[ServiceDescriptions| BSG ICT Service Catalogue]]

BSG ICT Services

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

The ICT Team

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;

  • Audio and Video production
  • IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities here.

Requesting Support

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

Email

Phone

Office

ict@bsg.ox.ac.uk

(01865 6) 14364

2.14

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

ICT Services

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

IT Policies

Information Security

Acceptable Use of IT Equipment and Services

Printing and Copying Policy

Telephone Policy

Hardware Disposal Policy

IT Support

Collaboration and Remote working

IT Support for Teaching

AV Services

Help Articles

  • Chorus

Service Catalogue

BSG ICT Service Catalogue

There is also an internal documentation section for IT Support Staff.