The Nexus email service is provided by IT Services. The Blavatnik School ICT service desk offers the first line of support for School users, the team will escalate any issues that cannot be resolved within the School to the Nexus Support team at IT Services.
The Nexus email and calendar services are based on Microsoft Exchange technology, and operate as a single instance across the University of Oxford. The service offers 2GB default mailbox quota, which can be expanded to 3GB at no cost. Further quota increases are currently charged by IT Services.
The Nexus email and calendar services will be migrated to Microsoft Office 365 during the 2017-2018 academic year, and will amongst other benefits, introduce much larger default mailboxes of at least 50GB.
The main IT Services help pages collate lots of useful articles with information about setting up and using the Nexus services:
http://help.it.ox.ac.uk/nexus/email/index
The School's ICT team have prepared some help articles for common issues that are not on the IT Services support pages:
Outlook 2016 for MacOS Setup
Setup Mail & Calendar for macOS Sierra
Setup Mail & Calendar for iOS 10
Shared Mailbox Creation
Delegation Requests
Mailbox Deletion
Mailbox Quota Management
Add the MPP Timetable Calendar to Microsoft Outlook 2016 for Mac
If you are unable to resolve your query or support issue you can request help in the following ways:
All technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.
