• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
Differences between revisions 1 and 14 (spanning 13 versions)
⇤ ← Revision 1 as of 2017-03-29 20:31:42 →
Size: 845
Editor: bsog0078
Comment:
← Revision 14 as of 2017-03-29 21:41:09 → ⇥
Size: 1711
Editor: bsog0078
Comment:
Deletions are marked like this. Additions are marked like this.
Line 5: Line 5:
= Printing, Scanning and Copying Service =
Line 7: Line 6:
== Service Description == = Printing Service =
Line 9: Line 8:
The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software. == Service Information ==
Line 11: Line 10:
== Availability == The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
Line 13: Line 12:
The service is expected to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.  * Printers / Multifunctional Devices (MFDs)
Line 15: Line 14:
== Target Availability ==  * Print Server and software
Line 17: Line 16:
 * PaperCut follow me print service, University card based print release and Webprint software.
Line 18: Line 18:
== Backup ==  * Packaged printer drivers for BSG supported Mac and Windows computers.
Line 20: Line 20:
The full service description can be found [[ServiceDescriptions/Printing|here]]
Line 21: Line 22:
== Responsible Teams == == Help Articles ==
Line 23: Line 24:
An [[FMPrinting| overview]] of the Follow-Me print service.
Line 24: Line 26:
== Service Owner ==  * Printing from BSG managed [[FMPrinting/macOS|Apple macOS]] computers.
 * Printing from [[FMPrinting/macOSGuest|Apple macOS Guest computers]], i.e. Mac computers not supplied or managed by the Blavatnik School.
Line 26: Line 29:
 * Printing from BSG managed [[FMPrinting/Windows7|Windows 7]] computers.
 * Printing from [[FMPrinting/Windows7Guest|Windows Guest computers]], i.e. Windows computers not supplied or managed by the Blavatnik School.
Line 27: Line 32:
== Service Representative ==  * [[FMPrinting/WebPrint|Web Printing]], supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.
Line 29: Line 34:
== FAQs ==
Line 30: Line 36:
== Service Criticality == == Requesting Support ==
Line 32: Line 38:
If you are unable to resolve your query or support issue you can request help in the following ways:

Stocks of '''toner, blank paper, toner waste containers and staples''' are managed by the Facilities helpdesk. Please email helpdesk@admin.ox.ac.uk.

All other technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

  • Printers / Multifunctional Devices (MFDs)
  • Print Server and software

  • PaperCut follow me print service, University card based print release and Webprint software.

  • Packaged printer drivers for BSG supported Mac and Windows computers.

The full service description can be found here

Help Articles

An overview of the Follow-Me print service.

  • Printing from BSG managed Apple macOS computers.

  • Printing from Apple macOS Guest computers, i.e. Mac computers not supplied or managed by the Blavatnik School.

  • Printing from BSG managed Windows 7 computers.

  • Printing from Windows Guest computers, i.e. Windows computers not supplied or managed by the Blavatnik School.

  • Web Printing, supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

FAQs

Requesting Support

If you are unable to resolve your query or support issue you can request help in the following ways:

Stocks of toner, blank paper, toner waste containers and staples are managed by the Facilities helpdesk. Please email helpdesk@admin.ox.ac.uk.

All other technical issues or queries are supported by the ICT Service Desk, please email ictservice@bsg.ox.ac.uk to log your request.