Differences between revisions 79 and 97 (spanning 18 versions)

BSG ICT Services

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

The ICT Team

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;

Audio and Video production
IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities here.

Requesting Support

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

Email	Phone	Office
ict@bsg.ox.ac.uk	(01865 6) 14364	2.14

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

ICT Services

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

AV Services

Help Articles

Chorus

Service Catalogue

BSG ICT Service Catalogue

There is also an internal documentation section for IT Support Staff.

-  ⇤ ← Revision 79 as of 2017-05-20 21:18:54 → 
  Size: 4159
  Editor: bsog0078
  Comment:
+   ← Revision 97 as of 2017-10-05 14:41:45 → ⇥
  Size: 3345
  Editor: admn2511
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 12:
-The ICT team is directly employed by the School to provide ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.
+The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.
 Line 24:
- ||<style="width: 33%; text-align: center; background-color: #00629b; color: #ffffff; "> '''Email:''' ictservice@bsg.ox.ac.uk ||<style="width: 33%; text-align: center; background-color: #00629b; color: #FFFFFF; "> '''Phone: '''(01865 6) 14364 ||<style="width: 33%; text-align: center; background-color: #00629b; color: #FFFFFF; "> '''Office: ''' 2.14 ||
+||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||
-Line 34:
+Line 35:
+=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies|Acceptable Use]]
-Line 44:
+Line 50:
+ * [[VPN|BSG VPN ]] (you must log in above to view these pages)

 * [[ITProvision/fileencryption|File encryption]]

 * [[ITProvision/wde | Whole disk encryption ]]
-Line 50:
+Line 62:
+ * [[WiFi|Wireless network access]]

 * [[WiFi/Event WiFi| Custom Wireless networks for Events]]

 * [[ITProvision/Free Software|Free Software]]
-Line 52:
+Line 69:
+=== IT Support for Teaching ===
  
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
-Line 74:
+Line 96:
- * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]
-Line 79:
+Line 97:
- * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]

 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]

 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]

 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
-Line 103:
+Line 98:
-  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]

Navigation

Help

Display

Edit