• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
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== Service Description == == Service Information ==
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The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs).
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.		 The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
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== Costs ==  * Printers / Multifunctional Devices (MFDs)
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The service is provided free of charge to end users.  * Print Server and software
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== Support Arrangements ==  * PaperCut follow me print service, University card based print release and Webprint software.
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The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==		  * Packaged printer drivers for BSG supported Mac and Windows computers.
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== Service Owner == The full service description can be found [[ServiceDescriptions/Printing|here]]
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The Service is owned and managed by Matt Treavis, Head of ICT. == Help Articles ==
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== Service Representative == An [[FM Printing| overview]] of the Follow-Me print service.
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Matt Treavis  * Printing from BSG managed [[FMPrinting/macOS|Apple macOS]] computers.
 * Printing from [[FMPrinting/macOSGuest|Apple macOS Guest computers]], i.e. Mac computers not supplied or managed by the Blavatnik School.
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== Service Criticality ==  * Printing from BSG managed [[FMPrinting/Windows7|Windows 7]] computers.
 * Printing from [[FMPrinting/Windows7Guest|Windows Guest computers]], i.e. Windows computers not supplied or managed by the Blavatnik School.
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This service criticality is defined as '''Business Operational'''.  * [[FMPrinting/WebPrint|Web Printing]], supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.
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Category ServiceDescriptions CategoryServiceDescriptions == FAQs ==


== Information for Support Staff ==

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

  • Printers / Multifunctional Devices (MFDs)
  • Print Server and software

  • PaperCut follow me print service, University card based print release and Webprint software.

  • Packaged printer drivers for BSG supported Mac and Windows computers.

The full service description can be found here

Help Articles

An overview of the Follow-Me print service.

  • Printing from BSG managed Apple macOS computers.

  • Printing from Apple macOS Guest computers, i.e. Mac computers not supplied or managed by the Blavatnik School.

  • Printing from BSG managed Windows 7 computers.

  • Printing from Windows Guest computers, i.e. Windows computers not supplied or managed by the Blavatnik School.

  • Web Printing, supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

FAQs

Information for Support Staff