• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
Differences between revisions 2 and 12 (spanning 10 versions)
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= Printing, Scanning and Copying Service =
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== Service Description == = Printing Service =
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The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software. == Service Information ==
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== Support Arrangements == The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
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The Blavatnik School ICT Service Desk is the primary point of contact for this service.  * Printers / Multifunctional Devices (MFDs)
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The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.  * Print Server and software
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MFD/Printer hardware and supplies are maintained under contract by AltoDigital.  * PaperCut follow me print service, University card based print release and Webprint software.
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== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==		  * Packaged printer drivers for BSG supported Mac and Windows computers.
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== Service Owner == The full service description can be found [[ServiceDescriptions/Printing|here]]
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The Service is owned and managed by Matt Treavis, Head of ICT. == Help Articles ==
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== Service Representative == An [[FM Printing| overview]] of the Follow-Me print service.
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Matt Treavis  * Printing from BSG managed [[FMPrinting/macOS|Apple macOS]] computers.
 * Printing from [[FMPrinting/macOSGuest|Apple macOS Guest computers]], i.e. Mac computers not supplied or managed by the Blavatnik School.
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== Service Criticality ==  * Printing from BSG managed [[FMPrinting/Windows7|Windows 7]] computers.
 * Printing from [[FMPrinting/Windows7Guest|Windows Guest computers]], i.e. Windows computers not supplied or managed by the Blavatnik School.
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This service criticality is defined as '''Business Operational'''.  * [[FMPrinting/WebPrint|Web Printing]], supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

== FAQs ==


== Information for Support Staff ==

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

  • Printers / Multifunctional Devices (MFDs)
  • Print Server and software

  • PaperCut follow me print service, University card based print release and Webprint software.

  • Packaged printer drivers for BSG supported Mac and Windows computers.

The full service description can be found here

Help Articles

An overview of the Follow-Me print service.

  • Printing from BSG managed Apple macOS computers.

  • Printing from Apple macOS Guest computers, i.e. Mac computers not supplied or managed by the Blavatnik School.

  • Printing from BSG managed Windows 7 computers.

  • Printing from Windows Guest computers, i.e. Windows computers not supplied or managed by the Blavatnik School.

  • Web Printing, supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

FAQs

Information for Support Staff