• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
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= Printing, Scanning and Copying Service =
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== Service Description == = Printing Service =
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The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software. == Service Information ==
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== Availability == The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
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The service is expected to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.  * Printers / Multifunctional Devices (MFDs)
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== Target Availability ==  * Print Server and software

 * PaperCut follow me print service, University card based print release and Webprint software.

 * Packaged printer drivers for BSG supported Mac and Windows computers.
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== Backup == The full service description can be found [[ServiceDescriptions/Printing|here]]

== Help Articles ==

An [[FM Printing| overview]] of the Follow-Me print service.

 * Printing from BSG managed [[FMPrinting/macOS|Apple macOS]] computers.
 * Printing from [[FMPrinting/macOSGuest|Apple macOS Guest computers]], i.e. Mac computers not supplied or managed by the Blavatnik School.

 * Printing from BSG managed [[FMPrinting/Windows7|Windows 7]] computers.
 * Printing from [[FMPrinting/Windows7Guest|Windows Guest computers]], i.e. Windows computers not supplied or managed by the Blavatnik School.

 * [[FMPrinting/WebPrint|Web Printing]], supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

== FAQs ==
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== Responsible Teams ==


== Service Owner ==


== Service Representative ==


== Service Criticality ==
 == Information for Support Staff ==

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

  • Printers / Multifunctional Devices (MFDs)
  • Print Server and software

  • PaperCut follow me print service, University card based print release and Webprint software.

  • Packaged printer drivers for BSG supported Mac and Windows computers.

The full service description can be found here

Help Articles

An overview of the Follow-Me print service.

  • Printing from BSG managed Apple macOS computers.

  • Printing from Apple macOS Guest computers, i.e. Mac computers not supplied or managed by the Blavatnik School.

  • Printing from BSG managed Windows 7 computers.

  • Printing from Windows Guest computers, i.e. Windows computers not supplied or managed by the Blavatnik School.

  • Web Printing, supports printing from smartphones, tablet computers and computers where it is not practical to install print drivers.

FAQs

Information for Support Staff