Index of Chorus Web Pages

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

35G Quick Reference Guide

55G Quick Reference Guide

60G Quick Reference Guide see 55G Quick Reference Guide

Getting Started - Quick Reference Guide (print version)

Accounts, PINS and Passwords

Ad-hoc conference - see Teleconferencing

Administrators - Business Administration information

Analogue Telephone Extensions

Announced Transfer - Manager/EA phones

Answering calls on Manager/EA phones

Android app - see OSMO for Android

Autopilot

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Blind Transfer - Manager/EA phones

Call Centres

Call history

• Overview of call history

• Locating call history

• Sort call history by date

• Filter call history by type

• View contact details from call history

• Conference calls in call history

• Calling a number from call history

• Other communication options from call history

• Deleting single entries from history

• Deleting all call history

• Print your Call History

• VIDEO: Watch a video on call history

Call forwarding

• Overview of call forwarding

• Activating call forwarding

• ‘Manager / Executive Assistant’ configuration - see Getting started with the 'Manager / EA' configuration

Call Waiting - How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?

Change the Ring tone on desk phone

Change the Volume on desk phone

Chat (Instant Messaging)

• Overview of instant messaging

• Sending an instant message

• Notifications of instant Messages

• Receiving and replying to an instant message

• VIDEO: Watch a video on Chat (Instant Messaging)

Chorus Supported Devices (i.e. desk phones and headsets which work with the Chorus system)

Contacts and Directory

• Overview of directory and contacts

• Finding the directory and contacts

• Minimise / maximise the directory and contacts pane

• Searching the directory

• Clearing search results from the directory

• Calling a number from the directory

• Other communication options

• Adding a contact from the directory

• Adding an external contact (not in directory)

• Adding a Contact from call history / voicemail

• Deleting contacts

• Creating a contact group

• Adding / removing contacts to / from a group

• Filtering contacts by group

• Deleting a contact group

• Calling a group and other group communication options

• VIDEO: Watch a video on contacts

Conferencing, see Teleconferencing

Critical Lines

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Desk phone, see Phones - Call handling (desk phones)

Desktop Client

• Overview of the desktop client

• Desktop client versus the web portal

• Installing and launching the desk top client

• Navigating the desktop client

• Softphone call controls

• Setting the Softphone as a preferred device

• Making a call with the softphone

• Answering a call with the softphone

• Ending a call with the softphone

• Putting a call on hold with the softphone

• Transferring a call to another number with the softphone

• Deflecting an incoming call while ringing with the softphone

• Transferring the call to another device

Directory - see Contacts and Directory

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Emergency Calls

see also Critical Lines

Executive Assistant / Manager phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

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FAX machines - see Analogue Telephone Extensions

Feature requests for current service

Forwarding calls - Manager/EA phones

Frequently Asked Questions (FAQs)

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Getting Started - Quick Reference Guide

Getting Started - Quick Reference Guide for Managers and Executive Assistants

Glossary of telephone terms

Group working

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Hunt groups

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Instant messaging, see Chat (Instant Messaging)

Intercom - Manager/EA phones

iPhone app, see OSMO for iPhone

Issues with current service

ITSS - Technical Information

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Manager/EA phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

Mobile Phones

• OSMO for Android

• OSMO for iPhone

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Network dependencies - Will the phone system be unavailable in the event of a network outage?

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OSMO for Android

• Overview of OSMO for Android

• Registering your Chorus account

• Installing the Android OSMO app

• Screen overview

• Mode of operation

• Answering a call

• Routing calls between Wi-Fi and mobile

• Making a call

• Using contacts or journals list

• During a call

• Retrieving voicemail

• Manage online presence (visibility)

• Selecting preferred device

• Initiating an ad-hoc conference

• Join / start a conference

OSMO for iPhone

• Overview of OSMO for iPhone

• Registering your Chorus account

• Installing the Chorus OSMO client app

• Screen Overview

• Mode of operation

• Answering a Call

• Routing Calls between Wi-Fi and Mobile

• Making a Call

• During a call

• Retrieving voicemail

• Managing online presence (visibility)

• Selecting preferred device

• Initiating an ad-hoc conference

• Join/Start a conference

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Passwords - see Accounts and Passwords

PIN numbers - see Accounts and Passwords

Phones - Call handling (desk phones)

• Methods of using of the phone

• Making a call

• Redial last dialled number

• Answering a call in hands-free or headset modes

• Ending a call

• Hold or retrieve a call

• Using mute during a call

• Deflecting an incoming call while ringing

• Transfer a call

• Call Log

• Dial from the call log

• Clearing the Missed Call indicator

• Manager/EA phones

Preferred devices

• Overview of preferred devices and one number service (ONS)

• Adding a new device

• Setting a preferred device

• Setting a different preferred device for incoming / outgoing calls

• Editing a device

• Deleting a device

• Set up voicemail as a preferred device (sending calls to voicemail)

• Making a phone call with the web browser and a preferred device

• Switching devices during a call

• Autopilot

• VIDEO: Watch a video on preferred devices

Presence

• Overview of Presence

• Locating your presence status

• Setting your presence status

• Presence Automation

• Using your presence to determine how which preferred device receives the call

• Responding to Presence Status Requests

• Allowing everyone / no one to see your presence status

• Reviewing who can see / is blocked from seeing your presence status

• VIDEO: Watch a video on presence

Profile picture - upload [restricted access - Chorus users only]

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