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35G Quick Reference Guide
55G Quick Reference Guide
60G Quick Reference Guide see 55G Quick Reference Guide
Getting Started - Quick Reference Guide (print version)
Accounts, PINS and Passwords
Ad-hoc conference - see Teleconferencing
Administrators - Business Administration information
Analogue Telephone Extensions
Announced Transfer - Manager/EA phones
Answering calls on Manager/EA phones
Android app - see OSMO for Android
Autopilot
Blind Transfer - Manager/EA phones
Call Centres
Call history
Overview of call history
Locating call history
Sort call history by date
Filter call history by type
View contact details from call history
Conference calls in call history
Calling a number from call history
Other communication options from call history
Deleting single entries from history
Deleting all call history
Print your Call History
VIDEO: Watch a video on call history
Call forwarding
Overview of call forwarding
Activating call forwarding
‘Manager / Executive Assistant’ configuration - see Getting started with the 'Manager / EA' configuration
Call Waiting - How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?
Change the Ring tone on desk phone
Change the Volume on desk phone
Chat (Instant Messaging)
Overview of instant messaging
Sending an instant message
Notifications of instant Messages
Receiving and replying to an instant message
VIDEO: Watch a video on Chat (Instant Messaging)
Chorus Supported Devices (i.e. desk phones and headsets which work with the Chorus system)
Contacts and Directory
Overview of directory and contacts
Finding the directory and contacts
Minimise / maximise the directory and contacts pane
Searching the directory
Clearing search results from the directory
Calling a number from the directory
Other communication options
Adding a contact from the directory
Adding an external contact (not in directory)
Adding a Contact from call history / voicemail
Deleting contacts
Creating a contact group
Adding / removing contacts to / from a group
Filtering contacts by group
Deleting a contact group
Calling a group and other group communication options
VIDEO: Watch a video on contacts
Conferencing, see Teleconferencing
Critical Lines
Desk phone, see Phones - Call handling (desk phones)
Desktop Client
Overview of the desktop client
Desktop client versus the web portal
Installing and launching the desk top client
Navigating the desktop client
Softphone call controls
Setting the Softphone as a preferred device
Making a call with the softphone
Answering a call with the softphone
Ending a call with the softphone
Putting a call on hold with the softphone
Transferring a call to another number with the softphone
Deflecting an incoming call while ringing with the softphone
Transferring the call to another device
Directory - see Contacts and Directory
Emergency Calls
see also Critical Lines
Executive Assistant / Manager phones (print version)
Answering calls
Phone behaviour
Intercom
Blind Transfer
Announced Transfer
Forwarding calls
Introduction
Basic phone operation
FAX machines - see Analogue Telephone Extensions
Feature requests for current service
Forwarding calls - Manager/EA phones
Frequently Asked Questions (FAQs)
Getting Started - Quick Reference Guide
Getting Started - Quick Reference Guide for Managers and Executive Assistants
Glossary of telephone terms
Group working
Hunt groups
Instant messaging, see Chat (Instant Messaging)
Intercom - Manager/EA phones
iPhone app, see OSMO for iPhone
Issues with current service
ITSS - Technical Information
Manager/EA phones (print version)
Mobile Phones
OSMO for Android
OSMO for iPhone
Network dependencies - Will the phone system be unavailable in the event of a network outage?
Overview of OSMO for Android
Registering your Chorus account
Installing the Android OSMO app
Screen overview
Mode of operation
Answering a call
Routing calls between Wi-Fi and mobile
Making a call
Using contacts or journals list
During a call
Retrieving voicemail
Manage online presence (visibility)
Selecting preferred device
Initiating an ad-hoc conference
Join / start a conference
Overview of OSMO for iPhone
Installing the Chorus OSMO client app
Screen Overview
Answering a Call
Routing Calls between Wi-Fi and Mobile
Making a Call
Managing online presence (visibility)
Join/Start a conference
Passwords - see Accounts and Passwords
PIN numbers - see Accounts and Passwords
Phones - Call handling (desk phones)
Methods of using of the phone
Redial last dialled number
Answering a call in hands-free or headset modes
Ending a call
Hold or retrieve a call
Using mute during a call
Deflecting an incoming call while ringing
Transfer a call
Call Log
Dial from the call log
Clearing the Missed Call indicator
Manager/EA phones
Preferred devices
Overview of preferred devices and one number service (ONS)
Adding a new device
Setting a preferred device
Setting a different preferred device for incoming / outgoing calls
Editing a device
Deleting a device
Set up voicemail as a preferred device (sending calls to voicemail)
Making a phone call with the web browser and a preferred device
Switching devices during a call
VIDEO: Watch a video on preferred devices
Presence
Overview of Presence
Locating your presence status
Setting your presence status
Presence Automation
Using your presence to determine how which preferred device receives the call
Responding to Presence Status Requests
Allowing everyone / no one to see your presence status
Reviewing who can see / is blocked from seeing your presence status
VIDEO: Watch a video on presence
Profile picture - upload [restricted access - Chorus users only]
Quick Reference Guides
Getting started with a standard phone
Managers and EAs
60G Quick Reference Guide
Restricted codes - Why do I get the message 'you have entered a restricted code'?
Ring tone - change on desk phone
Softphone call handling - see Desktop Client
Technical Informationfor ITSS
Teleconferencing
Dialling multiple people / Ad hoc conference
Creating a persistent conference
Points to note
Moderated or Unmoderated?
Adding further moderators
Initiating / entering a moderated conference session
Initiating / entering an unmoderated conference session
Conference controls
Ending a persistent conference session
Delete a Persistence Conference
Adding participants to a conference at set up (optional)
Initiating a conference from a meeting room
View conference details and contact options
Communication options
VIDEO: Watch a video on conferencing
Telephone Payments (e.g. PDQ terminals)
Troubleshooting - Soft Phones
Desk phone - transfer a call to another person
Desk Client - transfer a call to another device
Upload a profile picture [restricted access - Chorus users only]
Voicemail (via telephone)
Voicemail Overview
Set your voicemail password
Record your name
To listen to and manage messages
Record a new personal greeting
Recording multiple regular greetings
Setting your voicemail time profiles
Setting an Out of Office voicemail greeting
Setting a single day greeting
Sending all calls directly to voicemail
Voicemail (via web portal)
Locating voicemail in web portal
Listening to voicemail in the web portal
Viewing details of callers
Deleting voicemails from the web portal
Volume - change on desk phone
Video Conferencing (desktop client only)
Overview of video conferencing
Setting up a video conference
Web Collaboration
Web collaboration overview
Enabling pop-ups
Starting a web collaboration session
Joining a web collaboration
Managing a web collaboration and menu options
Minimising and maximising the web collaboration menu
Specifying a password for your web collaboration session
Locking a web collaboration session
Sharing your screen
Sharing your screen when you have two screens
Promoting a participant to moderator
Invite new participants
Giving another user remote control of the shared screen
Invite more Participants
Chat (web collaboration menu option)
Fileboard (web collaboration menu option)
Video (web collaboration menu option)
My Video (web collaboration Menu Option)
Audio (web collaboration menu option)
Viewing the session log
The White Board (Available for Windows Only)
End a web collaboration session
Web Collaboration Run Time Client
Web Portal - login to the web portal
Web Portal - guide
Overview of the Web Portal
Opening the Chorus Web Portal
Navigating the Chorus Web Portal
Accessing communication options
Placing a call
Using the action bar
White Board (Available for Windows Only)
Written by IT Services. Latest revision 3 November 2016
CategoryHelpArticles
