{{https://projects.it.ox.ac.uk/media/global/wwwitservicesoxacuk/projectsites/icp/images/chorus-colour-wide-white-300x152-1.png||align="right"}}
=== Comprehensive A-Z of Chorus Help Pages ===
[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_35G.pdf|35G Quick Reference Guide]]

[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_55G.pdf|55G Quick Reference Guide]]

60G Quick Reference Guide see [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_55G.pdf|55G Quick Reference Guide]]

[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide_web.pdf|Getting Started - Quick Reference Guide]] ([[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|print version]])

[[http://help.it.ox.ac.uk/chorus/accounts-and-passwords|Accounts, PINS and Passwords]]

'''Ad-hoc conference''' - see [[http://help.it.ox.ac.uk/chorus/atoz#T|Teleconferencing]]

'''Administrators '''- [[http://help.it.ox.ac.uk/chorus/business-administration|Business Administration]] information

'''[[http://help.it.ox.ac.uk/chorus/analogue-telephone-extensions|Analogue Telephone Extensions]]'''

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Announced Transfer]]''' - Manager/EA phones

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Answering calls]]''' on Manager/EA phones

'''Android app''' - see [[http://help.it.ox.ac.uk/chorus/atoz#osmo-android|OSMO for Android]]

'''[[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Autopilot|Autopilot]]'''

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Blind Transfer]]''' - Manager/EA phones

'''Call Centres'''

'''[[http://help.it.ox.ac.uk/chorus/call_history|Call history]]'''

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Overview|Overview of call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Locating|Locating call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Sort|Sort call history by date]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Filter|Filter call history by type]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_ContactDetails|View contact details from call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Conferences|Conference calls in call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Calling|Calling a number from call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_CommsOptions|Other communication options from call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_DeletingSingleEntries|Deleting single entries from history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_DeletingAll|Deleting all call history]]

 * [[http://help.it.ox.ac.uk/chorus/call_history#CallHistory_Printing|Print your Call History]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on call history]]

[[http://help.it.ox.ac.uk/chorus/call_forwarding|Call forwarding]]

 * [[http://help.it.ox.ac.uk/chorus/call_forwarding#Forwarding_Overview|Overview of call forwarding]]

 * [[http://help.it.ox.ac.uk/chorus/call_forwarding#Forwarding_Activate|Activating call forwarding]]

 * ‘Manager / Executive Assistant’ configuration - see [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Getting started with the 'Manager / EA' configuration]]

'''Call Waiting''' - [[http://help.it.ox.ac.uk/chorus/frequently-asked-questions#chorus_call_waiting|How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?]]

'''Change '''the [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|Ring tone]] on desk phone

'''Change '''the [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|V]][[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|olume]] on desk phone

'''[[http://help.it.ox.ac.uk/chorus/instant-messaging|Chat (Instant Messaging)]]'''

 * [[http://help.it.ox.ac.uk/chorus/instant-messaging#IM_Overview|Overview of instant messaging]]

 * [[http://help.it.ox.ac.uk/chorus/instant-messaging#IM_Sending|Sending an instant message]]

 * [[http://help.it.ox.ac.uk/chorus/instant-messaging#IM_Notifications|Notifications of instant Messages]]

 * [[http://help.it.ox.ac.uk/chorus/instant-messaging#IM_Replying|Receiving and replying to an instant message]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on Chat (Instant Messaging)]]

'''[[http://help.it.ox.ac.uk/chorus/supported-devices|Chorus Supported Devices]]''' (i.e. desk phones and headsets which work with the Chorus system)

'''[[http://help.it.ox.ac.uk/chorus/contacts-and-directory|Contacts and Directory]]'''

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory|Overview of directory and contacts]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#finding_directory_and_contacts|Finding the directory and contacts]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#minimise_maximise_the_directory|Minimise / maximise the directory and contacts pane]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#searching_the_directory|Searching the directory]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#clearing_search_results|Clearing search results from the directory]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#calling_number_from_directory|Calling a number from the directory]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#other_communication_options|Other communication options]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#adding_a_contact_from_directory|Adding a contact from the directory]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#adding_an_external_contact|Adding an external contact (not in directory)]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#adding_a_contact_from_call_history_or_vm|Adding a Contact from call history / voicemail]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#deleting_contacts|Deleting contacts]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#creating_a_contact_group|Creating a contact group]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#adding_removing_group_contacts|Adding / removing contacts to / from a group]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#filtering_contacts_by_group|Filtering contacts by group]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#deleting_a_contact_group|Deleting a contact group]]

 * [[http://help.it.ox.ac.uk/chorus/contacts-and-directory#calling_a_group_and_other_options|Calling a group and other group communication options]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on contacts]]

'''Conferencing''', see [[http://help.it.ox.ac.uk/chorus/atoz#T|Teleconferencing]]

'''[[http://help.it.ox.ac.uk/chorus/criticallines|Critical Lines]]'''

'''Desk phone''', see [[http://help.it.ox.ac.uk/chorus/desk_phones|Phones - Call handling (desk phones)]]

'''[[http://help.it.ox.ac.uk/chorus/desktop-client|Desktop Client]]'''

 * [[http://help.it.ox.ac.uk/chorus/desktop-client|Overview of the desktop client]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#Desktop_Client_Vs_Web_Portal|Desktop client versus the web portal]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#Desktop_Client_Install_Launch|Installing and launching the desk top client]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#Desktop_Client_Navigation|Navigating the desktop client]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_Softphone_Controls|Softphone call controls]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#SoftPhone_Preferred_Device|Setting the Softphone as a preferred device]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_MakeCall|Making a call with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_AnswerCall|Answering a call with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_EndCall|Ending a call with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_CallonHold|Putting a call on hold with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_Transfer_Number|Transferring a call to another number with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_Deflecting|Deflecting an incoming call while ringing with the softphone]]

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_TransferDevice|Transferring the call to another device]]

'''Directory '''- see [[http://help.it.ox.ac.uk/chorus/contacts-and-directory|Contacts and Directory]]

'''[[http://help.it.ox.ac.uk/chorus/emergency-calls|Emergency Calls]]'''

''see also'' [[http://help.it.ox.ac.uk/chorus/criticallines|Critical Lines]]

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Executive Assistant / Manager phones]]''' ([[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs.pdf|print version]])

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Answering calls]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Phone behaviour]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Intercom]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Blind Transfer]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Announced Transfer]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Forwarding calls]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Introduction]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Basic phone operation]]

'''FAX machines''' - see [[http://help.it.ox.ac.uk/chorus/analogue-telephone-extensions|Analogue Telephone Extensions]]

'''[[http://help.it.ox.ac.uk/chorus/issues-and-feature-requests|Feature requests]]''' for current service

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-Managers_Secretaries.pdfhttp://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Forwarding calls]]''' - Manager/EA phones

'''Frequently Asked Questions''' ([[http://help.it.ox.ac.uk/chorus/frequently-asked-questions|FAQs]])

[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|Getting Started - Quick Reference Guide]]

[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Getting Started - Quick Reference Guide for Managers and Executive Assistants]]

'''[[http://help.it.ox.ac.uk/chorus/glossary|Glossary]]''' of telephone terms

'''[[http://help.it.ox.ac.uk/chorus/extra-features|Group working]]'''

'''[[http://help.it.ox.ac.uk/chorus/extra-features|Hunt groups]]'''

'''Instant messaging''', see [[http://help.it.ox.ac.uk/chorus/atoz#chat|Chat (Instant Messaging)]]

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Intercom]]''' - Manager/EA phones

'''iPhone app''', see [[http://help.it.ox.ac.uk/chorus/atoz#osmo-iphone|OSMO for iPhone]]

'''[[http://help.it.ox.ac.uk/chorus/issues-and-feature-requests|Issues]] '''with current service

'''ITSS '''- [[http://help.it.ox.ac.uk/chorus/technical-information|Technical Information]]

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Manager/EA phones]]''' ([[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs.pdf|print version]])

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Answering calls]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Phone behaviour]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Intercom]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Blind Transfer]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Announced Transfer]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Forwarding calls]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Introduction]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Basic phone operation]]

'''Mobile Phones'''

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android|OSMO for Android]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone|OSMO for iPhone]]

'''Network dependencies''' - [[http://help.it.ox.ac.uk/chorus/frequently-asked-questions#network_outage|Will the phone system be unavailable in the event of a network outage?]]

'''[[http://help.it.ox.ac.uk/chorus/OSMO_Android|OSMO for Android]]'''

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Overview|Overview of OSMO for Android]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Registering|Registering your Chorus account]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Screen|Installing the Android OSMO app]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Screen|Screen overview]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_OperationMode|Mode of operation]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Answering|Answering a call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Routing_WiFiMobile|Routing calls between Wi-Fi and mobile]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Calling|Making a call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Contacts|Using contacts or journals list]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_DuringCall|During a call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Voicemail|Retrieving voicemail]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Presence|Manage online presence (visibility)]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_PreferredDevice|Selecting preferred device]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_AdHoc|Initiating an ad-hoc conference]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_Android#Android_Persistent%20Conf|Join / start a conference]]

'''[[http://help.it.ox.ac.uk/chorus/OSMO_iPhone|OSMO for iPhone]]'''

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Overview|Overview of OSMO for iPhone]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Registering|Registering your Chorus account]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Installing|Installing the Chorus OSMO client app]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Screen|Screen Overview]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Mode|Mode of operation]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Answering|Answering a Call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Routing_WifiMobile|Routing Calls between Wi-Fi and Mobile]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Calling|Making a Call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_DuringCall|During a call]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_RetrievingVoicemail|Retrieving voicemail]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_Presence|Managing online presence (visibility)]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_PreferredDevices|Selecting preferred device]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_AdHocConference|Initiating an ad-hoc conference]]

 * [[http://help.it.ox.ac.uk/chorus/OSMO_iPhone#iOS_PersistentConf|Join/Start a conference]]

'''Passwords - '''see [[http://help.it.ox.ac.uk/chorus/accounts-and-passwords|Accounts and Passwords]]

'''PIN numbers'''''' - '''see [[http://help.it.ox.ac.uk/chorus/accounts-and-passwords|Accounts and Passwords]]

'''[[http://help.it.ox.ac.uk/chorus/desk_phones|Phones - Call handling (desk phones)]]'''

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Methods_Using|Methods of using of the phone]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_MakingCall|Making a call]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Redial|Redial last dialled number]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Answering_Handsfree|Answering a call in hands-free or headset modes]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_EndCall|Ending a call]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_HoldCall|Hold or retrieve a call]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Mute|Using mute during a call]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Deflect|Deflecting an incoming call while ringing]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Transfer|Transfer a call]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_CallLog|Call Log]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#DeskPhone_CallLogDial|Dial from the call log]]

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_MissedCallDisplay|Clearing the Missed Call indicator]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Manager/EA phones]]

'''[[http://help.it.ox.ac.uk/chorus/preferred_devices|Preferred devices]]'''

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Overview|Overview of preferred devices and one number service (ONS)]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_AddDevice|Adding a new device]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Setting|Setting a preferred device]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_DiffDevices|Setting a different preferred device for incoming / outgoing calls]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Editing|Editing a device]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Deleting|Deleting a device]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Voicemail|Set up voicemail as a preferred device (sending calls to voicemail)]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_MakingCall|Making a phone call with the web browser and a preferred device]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_SwitchDevice|Switching devices during a call]]

 * [[http://help.it.ox.ac.uk/chorus/preferred_devices#PD_Autopilot|Autopilot]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on preferred devices]]

'''[[http://help.it.ox.ac.uk/chorus/presence|Presence]]'''

 * [[http://help.it.ox.ac.uk/chorus/presence#Presence_Overview|Overview of Presence]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Locating_your_presence|Locating your presence status]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Setting_Presence_Status|Setting your presence status]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Presence_Automation|Presence Automation]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Presence_Determines_Device|Using your presence to determine how which preferred device receives the call]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Responding_Presence_Requests|Responding to Presence Status Requests]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Presence_Allow_All_Visibility|Allowing everyone / no one to see your presence status]]

 * [[http://help.it.ox.ac.uk/chorus/presence#Presence_Review_Blocked|Reviewing who can see / is blocked from seeing your presence status]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on presence]]

'''Profile picture''' - '''[[http://help.it.ox.ac.uk/chorus/profilepic|upload]] '''[''restricted access - Chorus users only'']

'''Quick Reference Guides'''

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|Getting started with a standard phone]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Managers and EAs]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_35G.pdf|35G Quick Reference Guide]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_55G.pdf|55G Quick Reference Guide]]

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Quick_Reference_Card_OpenScape_Desk_Phone_IP_55G.pdf|60G Quick Reference Guide]]

'''Restricted codes''' - [[http://help.it.ox.ac.uk/chorus/frequently-asked-questions#restricted_code|Why do I get the message 'you have entered a restricted code'?]]

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|Ring tone]]''' - change on desk phone

'''Softphone call handling''' - see [[http://help.it.ox.ac.uk/chorus/atoz#D|Desktop Client]]

[[http://help.it.ox.ac.uk/chorus/technical-information|Technical Information]]for ITSS

'''[[http://help.it.ox.ac.uk/chorus/teleconferencing|Teleconferencing]]'''

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#dialling_multiple_people|Dialling multiple people / Ad hoc conference]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#creating_persistent_conference|Creating a persistent conference]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#points_to_note|Points to note]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#moderated_or_unmoderated|Moderated or Unmoderated?]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#adding_further_moderators|Adding further moderators]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#entering_moderated_conference|Initiating / entering a moderated conference session]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#entering_unmoderated_conference|Initiating / entering an unmoderated conference session]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#conference_controls|Conference controls]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#ending_persistence_conference|Ending a persistent conference session]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#deleting_persistence_conference|Delete a Persistence Conference]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#adding_participants_to_conference_at_set_up|Adding participants to a conference at set up (optional)]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#initiate_conference_from_meeting_room|Initiating a conference from a meeting room]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#view_conference_details|View conference details and contact options]]

 * [[http://help.it.ox.ac.uk/chorus/teleconferencing#communication_options|Communication options]]

 * [[https://weblearn.ox.ac.uk/access/content/group/5963d612-9d29-4370-b23a-afc2b5578182/Web%20Client/index.html|VIDEO: Watch a video on conferencing]]

'''[[http://help.it.ox.ac.uk/chorus/telephone-payments|Telephone Payments]]''' (e.g. PDQ terminals)

'''Troubleshooting '''- [[http://help.it.ox.ac.uk/chorus/troubleshooting-softphones|Soft Phones]]

'''Transfer a call'''

 * [[http://help.it.ox.ac.uk/chorus/desk_phones#Deskphone_Transfer|Desk phone]] - transfer a call to another person

 * [[http://help.it.ox.ac.uk/chorus/desktop-client#DesktopClient_TransferDevice|Desk Client]] - transfer a call to another device

 * [[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-Managers_Secretaries.pdfhttp://help.it.ox.ac.uk/sites/ithelp/files/Chorus-Phone-Guide-Managers_EAs_web.pdf|Manager/EA phones]]

'''[[http://help.it.ox.ac.uk/chorus/profilepic|Upload a profile picture]] '''[''restricted access - Chorus users only'']

'''[[http://help.it.ox.ac.uk/chorus/voicemail-telephone|Voicemail (via telephone)]]'''

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Voicemail_Overview|Voicemail Overview]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Set_VM_Password|Set your voicemail password]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Name_Record|Record your name]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Manage_Messages|To listen to and manage messages]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Record_Personal_Greeting|Record a new personal greeting]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Multiple_Greetings|Recording multiple regular greetings]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Voicemail_TimeProfiles|Setting your voicemail time profiles]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Voicemail_OoO_Greeting|Setting an Out of Office voicemail greeting]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Voicemail_SingleDay_Greeting|Setting a single day greeting]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-telephone#Calls_Directly_Voicemail|Sending all calls directly to voicemail]]

'''[[http://help.it.ox.ac.uk/chorus/voicemail-portal|Voicemail (via web portal)]]'''

 * [[http://help.it.ox.ac.uk/chorus/voicemail-portal#VM_Locating|Locating voicemail in web portal]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-portal#VM_Listening|Listening to voicemail in the web portal]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-portal#VM_Viewing|Viewing details of callers]]

 * [[http://help.it.ox.ac.uk/chorus/voicemail-portal#VM_Deleting|Deleting voicemails from the web portal]]

'''[[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|V]][[http://help.it.ox.ac.uk/sites/ithelp/files/resources/Chorus-Phone-Guide-.pdf|olume]]''' - change on desk phone

'''[[http://help.it.ox.ac.uk/chorus/video_conferencing|Video Conferencing (desktop client only)]]'''

 * [[http://help.it.ox.ac.uk/chorus/video_conferencing#VideoConf_Overview|Overview of video conferencing]]

 * [[http://help.it.ox.ac.uk/chorus/video_conferencing#VideoConf_Setup|Setting up a video conference]]

'''[[http://help.it.ox.ac.uk/chorus/web_collaboration|Web Collaboration]]'''

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_overview|Web collaboration overview]]

 * [[http://help.it.ox.ac.uk/node/14619/draft#WC_Enabling_Popups|Enabling pop-ups]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Starting|Starting a web collaboration session]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Joining|Joining a web collaboration]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Managing|Managing a web collaboration and menu options]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Minimising|Minimising and maximising the web collaboration menu]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Password|Specifying a password for your web collaboration session]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Locking|Locking a web collaboration session]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_SharingScreen|Sharing your screen]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_TwoScreens|Sharing your screen when you have two screens]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Moderator|Promoting a participant to moderator]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_ParticipantsMenu|Invite new participants]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_RemoteControl|Giving another user remote control of the shared screen]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Invite|Invite more Participants]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Chat|Chat (web collaboration menu option)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Fileboard|Fileboard (web collaboration menu option)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Video|Video (web collaboration menu option)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_MyVideo|My Video (web collaboration Menu Option)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_Audio|Audio (web collaboration menu option)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_SessionLog|Viewing the session log]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_WhiteBoard|The White Board (Available for Windows Only)]]

 * [[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_EndSession|End a web collaboration session]]

Web Collaboration [[https://webcollab-fast.chorus.ox.ac.uk/client/fastclient_i_r396173EE.exe|Run Time Client]]

'''Web Portal''' - login to the [[http://web.chorus.ox.ac.uk/|web portal]]

'''[[http://help.it.ox.ac.uk/chorus/web-portal|Web Portal]] - guide'''

 * [[http://help.it.ox.ac.uk/chorus/web-portal#overview_of_web_portal|Overview of the Web Portal]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#opening_of_web_portal|Opening the Chorus Web Portal]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#navigating_of_web_portal|Navigating the Chorus Web Portal]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#options_of_web_portal|Accessing communication options]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#WebPortal_place_call|Placing a call]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#WebPortal_Other_Options|Other communication options]]

 * [[http://help.it.ox.ac.uk/chorus/web-portal#WebPortal_Action_Bar|Using the action bar]]

[[http://help.it.ox.ac.uk/chorus/web_collaboration#WC_WhiteBoard|White Board (Available for Windows Only)]]

Written by IT Services. Latest revision 3 November 2016

CategoryHelpArticles