Index of Chorus Web Pages

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

35G Quick Reference Guide

55G Quick Reference Guide

60G Quick Reference Guide see 55G Quick Reference Guide

Getting Started - Quick Reference Guide (print version)

Accounts, PINS and Passwords

Ad-hoc conference - see Teleconferencing

Administrators - Business Administration information

Analogue Telephone Extensions

Announced Transfer - Manager/EA phones

Answering calls on Manager/EA phones

Android app - see OSMO for Android

Autopilot

return to top

Blind Transfer - Manager/EA phones

Call Centres

Call history

• Overview of call history

• Locating call history

• Sort call history by date

• Filter call history by type

• View contact details from call history

• Conference calls in call history

• Calling a number from call history

• Other communication options from call history

• Deleting single entries from history

• Deleting all call history

• Print your Call History

• VIDEO: Watch a video on call history

Call forwarding

• Overview of call forwarding

• Activating call forwarding

• ‘Manager / Executive Assistant’ configuration - see Getting started with the 'Manager / EA' configuration

Call Waiting - How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?

Change the Ring tone on desk phone

Change the Volume on desk phone

Chat (Instant Messaging)

• Overview of instant messaging

• Sending an instant message

• Notifications of instant Messages

• Receiving and replying to an instant message

• VIDEO: Watch a video on Chat (Instant Messaging)

Chorus Supported Devices (i.e. desk phones and headsets which work with the Chorus system)

Contacts and Directory

• Overview of directory and contacts

• Finding the directory and contacts

• Minimise / maximise the directory and contacts pane

• Searching the directory

• Clearing search results from the directory

• Calling a number from the directory

• Other communication options

• Adding a contact from the directory

• Adding an external contact (not in directory)

• Adding a Contact from call history / voicemail

• Deleting contacts

• Creating a contact group

• Adding / removing contacts to / from a group

• Filtering contacts by group

• Deleting a contact group

• Calling a group and other group communication options

• VIDEO: Watch a video on contacts

Conferencing, see Teleconferencing

Critical Lines

return to top

Desk phone, see Phones - Call handling (desk phones)

Desktop Client

• Overview of the desktop client

• Desktop client versus the web portal

• Installing and launching the desk top client

• Navigating the desktop client

• Softphone call controls

• Setting the Softphone as a preferred device

• Making a call with the softphone

• Answering a call with the softphone

• Ending a call with the softphone

• Putting a call on hold with the softphone

• Transferring a call to another number with the softphone

• Deflecting an incoming call while ringing with the softphone

• Transferring the call to another device

Directory - see Contacts and Directory

return to top

Emergency Calls

see also Critical Lines

Executive Assistant / Manager phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

return to top

FAX machines - see Analogue Telephone Extensions

Feature requests for current service

Forwarding calls - Manager/EA phones

Frequently Asked Questions (FAQs)

return to top

Getting Started - Quick Reference Guide

Getting Started - Quick Reference Guide for Managers and Executive Assistants

Glossary of telephone terms

Group working

return to top

Hunt groups

return to top

Instant messaging, see Chat (Instant Messaging)

Intercom - Manager/EA phones

iPhone app, see OSMO for iPhone

Issues with current service

ITSS - Technical Information

return to top

Manager/EA phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

Mobile Phones

• OSMO for Android

• OSMO for iPhone

return to top