Comprehensive A-Z of Chorus Help Pages

35G Quick Reference Guide

55G Quick Reference Guide

60G Quick Reference Guide see 55G Quick Reference Guide

Getting Started - Quick Reference Guide (print version)

Accounts, PINS and Passwords

Ad-hoc conference - see Teleconferencing

Administrators - Business Administration information

Analogue Telephone Extensions

Announced Transfer - Manager/EA phones

Answering calls on Manager/EA phones

Android app - see OSMO for Android

Autopilot

Blind Transfer - Manager/EA phones

Call Centres

Call history

• Overview of call history

• Locating call history

• Sort call history by date

• Filter call history by type

• View contact details from call history

• Conference calls in call history

• Calling a number from call history

• Other communication options from call history

• Deleting single entries from history

• Deleting all call history

• Print your Call History

• VIDEO: Watch a video on call history

Call forwarding

• Overview of call forwarding

• Activating call forwarding

• ‘Manager / Executive Assistant’ configuration - see Getting started with the 'Manager / EA' configuration

Call Waiting - How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?

Change the Ring tone on desk phone

Change the Volume on desk phone

Chat (Instant Messaging)

• Overview of instant messaging

• Sending an instant message

• Notifications of instant Messages

• Receiving and replying to an instant message

• VIDEO: Watch a video on Chat (Instant Messaging)

Chorus Supported Devices (i.e. desk phones and headsets which work with the Chorus system)

Contacts and Directory

• Overview of directory and contacts

• Finding the directory and contacts

• Minimise / maximise the directory and contacts pane

• Searching the directory

• Clearing search results from the directory

• Calling a number from the directory

• Other communication options

• Adding a contact from the directory

• Adding an external contact (not in directory)

• Adding a Contact from call history / voicemail

• Deleting contacts

• Creating a contact group

• Adding / removing contacts to / from a group

• Filtering contacts by group

• Deleting a contact group

• Calling a group and other group communication options

• VIDEO: Watch a video on contacts

Conferencing, see Teleconferencing

Critical Lines

Desk phone, see Phones - Call handling (desk phones)

Desktop Client

• Overview of the desktop client

• Desktop client versus the web portal

• Installing and launching the desk top client

• Navigating the desktop client

• Softphone call controls

• Setting the Softphone as a preferred device

• Making a call with the softphone

• Answering a call with the softphone

• Ending a call with the softphone

• Putting a call on hold with the softphone

• Transferring a call to another number with the softphone

• Deflecting an incoming call while ringing with the softphone

• Transferring the call to another device

Directory - see Contacts and Directory

Emergency Calls

see also Critical Lines

Executive Assistant / Manager phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

FAX machines - see Analogue Telephone Extensions

Feature requests for current service

Forwarding calls - Manager/EA phones

Frequently Asked Questions (FAQs)

Getting Started - Quick Reference Guide

Getting Started - Quick Reference Guide for Managers and Executive Assistants

Glossary of telephone terms

Group working

Hunt groups

Instant messaging, see Chat (Instant Messaging)

Intercom - Manager/EA phones

iPhone app, see OSMO for iPhone

Issues with current service

ITSS - Technical Information

Manager/EA phones (print version)

• Answering calls

• Phone behaviour

• Intercom

• Blind Transfer

• Announced Transfer

• Forwarding calls

• Introduction

• Basic phone operation

Mobile Phones

• OSMO for Android

• OSMO for iPhone

Network dependencies - Will the phone system be unavailable in the event of a network outage?

OSMO for Android

• Overview of OSMO for Android

• Registering your Chorus account

• Installing the Android OSMO app

• Screen overview

• Mode of operation

• Answering a call

• Routing calls between Wi-Fi and mobile

• Making a call

• Using contacts or journals list

• During a call

• Retrieving voicemail

• Manage online presence (visibility)

• Selecting preferred device

• Initiating an ad-hoc conference

• Join / start a conference

OSMO for iPhone

• Overview of OSMO for iPhone

• Registering your Chorus account

• Installing the Chorus OSMO client app

• Screen Overview

• Mode of operation

• Answering a Call

• Routing Calls between Wi-Fi and Mobile

• Making a Call

• During a call

• Retrieving voicemail

• Managing online presence (visibility)

• Selecting preferred device

• Initiating an ad-hoc conference

• Join/Start a conference

Passwords - see Accounts and Passwords

PIN numbers - see Accounts and Passwords

Phones - Call handling (desk phones)

• Methods of using of the phone

• Making a call

• Redial last dialled number

• Answering a call in hands-free or headset modes

• Ending a call

• Hold or retrieve a call

• Using mute during a call

• Deflecting an incoming call while ringing

• Transfer a call

• Call Log

• Dial from the call log

• Clearing the Missed Call indicator

• Manager/EA phones

Preferred devices

• Overview of preferred devices and one number service (ONS)

• Adding a new device

• Setting a preferred device

• Setting a different preferred device for incoming / outgoing calls

• Editing a device

• Deleting a device

• Set up voicemail as a preferred device (sending calls to voicemail)

• Making a phone call with the web browser and a preferred device

• Switching devices during a call

• Autopilot

• VIDEO: Watch a video on preferred devices

Presence

• Overview of Presence

• Locating your presence status

• Setting your presence status

• Presence Automation

• Using your presence to determine how which preferred device receives the call

• Responding to Presence Status Requests

• Allowing everyone / no one to see your presence status

• Reviewing who can see / is blocked from seeing your presence status

• VIDEO: Watch a video on presence

Profile picture - upload [restricted access - Chorus users only]

Quick Reference Guides

• Getting started with a standard phone

• Managers and EAs

• 35G Quick Reference Guide

• 55G Quick Reference Guide

• 60G Quick Reference Guide

Restricted codes - Why do I get the message 'you have entered a restricted code'?

Ring tone - change on desk phone

Softphone call handling - see Desktop Client

Technical Informationfor ITSS

Teleconferencing

• Dialling multiple people / Ad hoc conference

• Creating a persistent conference

• Points to note

• Moderated or Unmoderated?

• Adding further moderators

• Initiating / entering a moderated conference session

• Initiating / entering an unmoderated conference session

• Conference controls

• Ending a persistent conference session

• Delete a Persistence Conference

• Adding participants to a conference at set up (optional)

• Initiating a conference from a meeting room

• View conference details and contact options

• Communication options

• VIDEO: Watch a video on conferencing

Telephone Payments (e.g. PDQ terminals)

Troubleshooting - Soft Phones

Transfer a call

• Desk phone - transfer a call to another person

• Desk Client - transfer a call to another device

• Manager/EA phones

Upload a profile picture [restricted access - Chorus users only]

Voicemail (via telephone)

• Voicemail Overview

• Set your voicemail password

• Record your name

• To listen to and manage messages

• Record a new personal greeting

• Recording multiple regular greetings

• Setting your voicemail time profiles

• Setting an Out of Office voicemail greeting

• Setting a single day greeting

• Sending all calls directly to voicemail

Voicemail (via web portal)

• Locating voicemail in web portal

• Listening to voicemail in the web portal

• Viewing details of callers

• Deleting voicemails from the web portal

Volume - change on desk phone

Video Conferencing (desktop client only)

• Overview of video conferencing

• Setting up a video conference

Web Collaboration

• Web collaboration overview

• Enabling pop-ups

• Starting a web collaboration session

• Joining a web collaboration

• Managing a web collaboration and menu options

• Minimising and maximising the web collaboration menu

• Specifying a password for your web collaboration session

• Locking a web collaboration session

• Sharing your screen

• Sharing your screen when you have two screens

• Promoting a participant to moderator

• Invite new participants

• Giving another user remote control of the shared screen

• Invite more Participants

• Chat (web collaboration menu option)

• Fileboard (web collaboration menu option)

• Video (web collaboration menu option)

• My Video (web collaboration Menu Option)

• Audio (web collaboration menu option)

• Viewing the session log

• The White Board (Available for Windows Only)

• End a web collaboration session

Web Collaboration Run Time Client

Web Portal - login to the web portal

Web Portal - guide

• Overview of the Web Portal

• Opening the Chorus Web Portal

• Navigating the Chorus Web Portal

• Accessing communication options

• Placing a call

• Other communication options

• Using the action bar

White Board (Available for Windows Only)

Written by IT Services. Latest revision 3 November 2016