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CategoryHelpArticles

https://projects.it.ox.ac.uk/media/global/wwwitservicesoxacuk/projectsites/icp/images/chorus-colour-wide-white-300x152-1.png

Comprehensive A-Z of Chorus Help Pages

35G Quick Reference Guide

55G Quick Reference Guide

60G Quick Reference Guide see 55G Quick Reference Guide

Getting Started - Quick Reference Guide (print version)

Accounts, PINS and Passwords

Ad-hoc conference - see Teleconferencing

Administrators - Business Administration information

Analogue Telephone Extensions

Announced Transfer - Manager/EA phones

Answering calls on Manager/EA phones

Android app - see OSMO for Android

Autopilot

Blind Transfer - Manager/EA phones

Call Centres

Call history

Call forwarding

Call Waiting - How does Chorus deal with call waiting - i.e. I receive a call when I am already in one?

Change the Ring tone on desk phone

Change the Volume on desk phone

Chat (Instant Messaging)

Chorus Supported Devices (i.e. desk phones and headsets which work with the Chorus system)

Contacts and Directory

Conferencing, see Teleconferencing

Critical Lines

Desk phone, see Phones - Call handling (desk phones)

Desktop Client

Directory - see Contacts and Directory

Emergency Calls

see also Critical Lines

Executive Assistant / Manager phones (print version)

FAX machines - see Analogue Telephone Extensions

Feature requests for current service

Forwarding calls - Manager/EA phones

Frequently Asked Questions (FAQs)

Getting Started - Quick Reference Guide

Getting Started - Quick Reference Guide for Managers and Executive Assistants

Glossary of telephone terms

Group working

Hunt groups

Instant messaging, see Chat (Instant Messaging)

Intercom - Manager/EA phones

iPhone app, see OSMO for iPhone

Issues with current service

ITSS - Technical Information

Manager/EA phones (print version)

Mobile Phones

Network dependencies - Will the phone system be unavailable in the event of a network outage?

OSMO for Android

OSMO for iPhone

Passwords - see Accounts and Passwords

PIN numbers - see Accounts and Passwords

Phones - Call handling (desk phones)

Preferred devices

Presence

Profile picture - upload [restricted access - Chorus users only]

Quick Reference Guides

Restricted codes - Why do I get the message 'you have entered a restricted code'?

Ring tone - change on desk phone

Softphone call handling - see Desktop Client

Technical Informationfor ITSS

Teleconferencing

Telephone Payments (e.g. PDQ terminals)

Troubleshooting - Soft Phones

Transfer a call

Upload a profile picture [restricted access - Chorus users only]

Voicemail (via telephone)

Voicemail (via web portal)

Volume - change on desk phone

Video Conferencing (desktop client only)

Web Collaboration

Web Collaboration Run Time Client

Web Portal - login to the web portal

Web Portal - guide

White Board (Available for Windows Only)

Written by IT Services. Latest revision 3 November 2016

CategoryHelpArticles