Printing Service
Service Description
The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs). The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.
Costs
The service is provided free of charge to end users.
Support Arrangements
The Blavatnik School ICT Service Desk is the primary point of contact for this service.
The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.
MFD/Printer hardware and supplies are maintained under contract by AltoDigital.
Availability
The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours. Availability refers to the overall service, rather than individual printers / MFDs.
Target Availability
Target Availability is 99.5%, as measured during core service hours.
Backup
Service Owner
The Service is owned and managed by Matt Treavis, Head of ICT.
Service Representative
Matt Treavis
Service Criticality
This service criticality is defined as Business Operational.