• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
Differences between revisions 5 and 9 (spanning 4 versions)
⇤ ← Revision 5 as of 2017-03-29 21:03:01 →
Size: 1547
Editor: bsog0078
Comment:
← Revision 9 as of 2017-03-29 21:19:53 → ⇥
Size: 661
Editor: bsog0078
Comment:
Deletions are marked like this. Additions are marked like this.
Line 5: Line 5:
Line 7: Line 8:
== Service Description == == Service Information ==
Line 9: Line 10:
The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs).
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.		 The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
Line 12: Line 12:
== Costs == * Printers / Multifunctional Devices (MFDs)
Line 14: Line 14:
The service is provided free of charge to end users. * Print Server and software
Line 16: Line 16:
== Support Arrangements == * PaperCut follow me print service, University card based print release and Webprint software.
Line 18: Line 18:
The Blavatnik School ICT Service Desk is the primary point of contact for this service. * Packaged printer drivers for BSG supported Mac and Windows computers.
Line 20: Line 20:
The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples. A full service description can be found [[ServiceDescriptions/Printing|here]]
Line 22: Line 22:
MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==		 == Help Articles ==
Line 36: Line 25:
== Service Owner == == FAQs ==
Line 38: Line 27:
The Service is owned and managed by Matt Treavis, Head of ICT.
Line 40: Line 28:
== Service Representative ==

Matt Treavis

== Service Criticality ==

This service criticality is defined as '''Business Operational'''.

CategoryServiceDescriptions CategoryPrinting		 == Information for Support Staff ==

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

* Printers / Multifunctional Devices (MFDs)

* Print Server and software

* PaperCut follow me print service, University card based print release and Webprint software.

* Packaged printer drivers for BSG supported Mac and Windows computers.

A full service description can be found here

Help Articles

FAQs

Information for Support Staff