Diff for "ITProvision/Printing" - Blavatnik School of Government

⇤ ← Revision 4 as of 2017-03-29 20:59:58 →

Size: 1540

Editor: bsog0078

Comment:

← Revision 8 as of 2017-03-29 21:13:35 → ⇥

Size: 219

Editor: bsog0078

Comment:

Deletions are marked like this.

Additions are marked like this.

== Service Description ==

The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs).
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.

== Costs ==

The service is provided free of charge to end users.

== Support Arrangements ==

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==

== Service Information ==

== Service Owner ==

== Help Articles ==

The Service is owned and managed by Matt Treavis, Head of ICT.

== Service Representative ==

== FAQs ==

Matt Treavis

== Service Criticality ==

This service criticality is defined as '''Business Operational'''.

Category ServiceDescriptions Printing

== Information for Support Staff ==

Navigation

Help

Display

Edit

Printing Service

Service Information

Help Articles

FAQs

Information for Support Staff

-  ⇤ ← Revision 4 as of 2017-03-29 20:59:58 → 
  Size: 1540
  Editor: bsog0078
  Comment:
+   ← Revision 8 as of 2017-03-29 21:13:35 → ⇥
  Size: 219
  Editor: bsog0078
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 5:
-Line 7:
+Line 8:
-== Service Description ==

The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs). 
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.

== Costs ==

The service is provided free of charge to end users.

== Support Arrangements ==

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==
+== Service Information ==
-Line 36:
+Line 11:
-== Service Owner ==
+== Help Articles ==
-Line 38:
+Line 13:
-The Service is owned and managed by Matt Treavis, Head of ICT.
-Line 40:
+Line 14:
-== Service Representative ==
+== FAQs ==
-Line 42:
+Line 16:
-Matt Treavis
-Line 44:
+Line 17:
-== Service Criticality ==

This service criticality is defined as '''Business Operational'''.

Category ServiceDescriptions Printing
+== Information for Support Staff ==