• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
Differences between revisions 2 and 9 (spanning 7 versions)
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= Printing, Scanning and Copying Service =
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== Service Description == = Printing Service =
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The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software. == Service Information ==
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== Support Arrangements == The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;
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The Blavatnik School ICT Service Desk is the primary point of contact for this service. * Printers / Multifunctional Devices (MFDs)
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The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples. * Print Server and software
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MFD/Printer hardware and supplies are maintained under contract by AltoDigital. * PaperCut follow me print service, University card based print release and Webprint software.
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== Availability == * Packaged printer drivers for BSG supported Mac and Windows computers.
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The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.		 A full service description can be found [[ServiceDescriptions/Printing|here]]
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== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==		 == Help Articles ==
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== Service Owner == == FAQs ==
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The Service is owned and managed by Matt Treavis, Head of ICT.
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== Service Representative ==

Matt Treavis

== Service Criticality ==

This service criticality is defined as '''Business Operational'''.		 == Information for Support Staff ==

Printing Service

Service Information

The printing service covers all aspects of printing, copying and scanning at the Blavatnik School including;

* Printers / Multifunctional Devices (MFDs)

* Print Server and software

* PaperCut follow me print service, University card based print release and Webprint software.

* Packaged printer drivers for BSG supported Mac and Windows computers.

A full service description can be found here

Help Articles

FAQs

Information for Support Staff