• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
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= Printing, Scanning and Copying Service =
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== Service Description == = Printing Service =
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The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software.

== Support Arrangements ==

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==		 == Service Information ==
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== Service Owner == == Help Articles ==
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The Service is owned and managed by Matt Treavis, Head of ICT.
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== Service Representative == == FAQs ==
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Matt Treavis
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== Service Criticality ==

This service criticality is defined as '''Business Operational'''.		 == Information for Support Staff ==

Printing Service

Service Information

Help Articles

FAQs

Information for Support Staff