• Diff for "ITProvision/Printing"
Last updated at 2017-12-01 12:09:50 by bsog0078
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= Printing, Scanning and Copying Service = = Printing Service =
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The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software. The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs).
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.

== Costs ==

The service is provided free of charge to end users.

== Support Arrangements ==

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.
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The service is expected to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours. The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.
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Target Availability is 99.5%, as measured during core service hours.
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== Responsible Teams ==
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The Service is owned and managed by Matt Treavis, Head of ICT.
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Matt Treavis
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This service criticality is defined as '''Business Operational'''.

Category ServiceDescriptions CategoryServiceDescriptions

Printing Service

Service Description

The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs). The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.

Costs

The service is provided free of charge to end users.

Support Arrangements

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

Availability

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours. Availability refers to the overall service, rather than individual printers / MFDs.

Target Availability

Target Availability is 99.5%, as measured during core service hours.

Backup

Service Owner

The Service is owned and managed by Matt Treavis, Head of ICT.

Service Representative

Matt Treavis

Service Criticality

This service criticality is defined as Business Operational.

Category ServiceDescriptions CategoryServiceDescriptions