The printing, scanning and copying service refers to the operation of follow-me printing service and the hardware printers and scanners, also known as Multi-Function Devices (MFDs). The service also supports the printer setup on managed computers, and the configuration and support of the Print server software.
The Blavatnik School ICT Service Desk is the primary point of contact for this service.
The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.
MFD/Printer hardware and supplies are maintained under contract by AltoDigital.
The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours. Availability refers to the overall service, rather than individual printers / MFDs.
Target Availability is 99.5%, as measured during core service hours.
The Service is owned and managed by Matt Treavis, Head of ICT.
Matt Treavis
This service criticality is defined as Business Operational.
