Revision 4 as of 2016-01-12 15:26:46

Follow Me printing

Contents

  1. Follow Me printing
    1. Overview
    2. PaperCut
    3. How to print
      1. Q. I sent my print to the Follow Me printer but it's not in my jobs list. Why?
      2. Q. I don't have my University card, how can I release jobs?
      3. Q. I sent a job I no longer want to print. How can I delete it from my jobs list?
      4. Q. I'm at the printer but it's not showing the PaperCut login screen. How do I access it?

Overview

With traditional printing you send your document to a specific printer selected from a list. With Follow Me printing you send your document to a virtual 'Follow Me' printer, which adds the document to your personal print jobs list. You then release the print job at a real printer of your choosing using your University card.

This solves a number of common printing issues:

  • You do not need to remember which is the nearest printer to you and select it from a long list.
  • If your usual printer is in use or out of order you can release the job at another printer.
  • You can queue up a number of jobs and then print them when convenient, you are not tied to the printer until all your jobs have finished.

Follow Me printing is also known as Push, Pull or Find Me printing.

PaperCut

PaperCut is the print solution software chosen by the BSG. You will see the PaperCut screen on the printers when you release your print jobs.

All staff and students have a PaperCut account which allows them to view their jobs list online, amongst other functions. To log into your PaperCut account, go to print.bsg.ox.ac.uk and log in with your BSG Active Directory account ie. the username and password you use to log into BSG computers.

How to print

For a guide to printing on your type of computer see the pages for Mac OS X and Windows 7.

== Troubleshooting ===

Q. I sent my print to the Follow Me printer but it's not in my jobs list. Why?

Your job may take a few minutes to arrive in your jobs list. If you don't release a job within twenty-four hours of sending it, it will be automatically deleted from your job list.

Q. I don't have my University card, how can I release jobs?

A. Web release - can also delete FIXME screenshots

Q. I sent a job I no longer want to print. How can I delete it from my jobs list?

Delete job from queue at printer or via web gui FIXME screenshots

Q. I'm at the printer but it's not showing the PaperCut login screen. How do I access it?

Can't see the papercut screen FIXME screenshots from printer web mon at BSG

For specific support for your type of computer see the pages for Mac OS X and Windows 7.