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= Printing Service =

== Service Description ==

The printing service refers to the operation of follow-me printing service and the hardware printers, copiers and scanners, also known as Multi-Function Devices (MFDs). 
The service also includes the printer configuration of managed computers, and the configuration and support of the Print server software, also known as Papercut.

== Costs ==

The service is provided free of charge to members of Faculty, Staff and Students, as well as sponsored visitors.

== Support Arrangements ==

The Blavatnik School ICT Service Desk is the primary point of contact for this service.

The Facilites Helpdesk monitor and maintain consumables including toner, paper, toner waste and staples.

MFD/Printer hardware and supplies are maintained under contract by AltoDigital.

== Availability ==

The service is designed to be available 24 x 7 x 365, however some service elements, for example toners & paper levels are monitored and maintained during core service desk hours.
Availability refers to the overall service, rather than individual printers / MFDs.

== Target Availability ==

Target Availability is 99.5%, as measured during core service hours.

== Backup ==


== Service Owner ==

The Service is owned and managed by Matt Treavis, Head of ICT.

== Service Representative ==

Matt Treavis

== Service Criticality ==

This service criticality is defined as '''Business Operational'''.

Category ServiceDescriptions CategoryServiceDescriptions