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= BSG ICT Services =
Welcome to the Blavatnik School of Government IT and AV document and support wiki. 

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation. 

== The ICT Team ==

The ICT team is directly employed by the School to provide ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].

== Requesting Support ==

If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:

||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

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== ICT Services ==

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies|AcceptableUse]]


=== IT Support ===

 * [[ITProvision|Desktop and Laptop computers]]

 * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]

 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]




=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]

 * [[AVProvision/digitalsignage|Digital signage]]



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== Help Articles ==
 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]

 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]

 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]

 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]

 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]

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== Service Catalogue ==

[[ServiceDescriptions| BSG ICT Service Catalogue]]

There is also an [[itss|internal documentation section for IT Support Staff]].