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= BSG ICT Services =
Welcome to the Blavatnik School of Government IT and AV document wiki. 

This website contains information about the School's ICT team, the services that we offer, and user guides and help documentation. 

== The ICT Team ==

The Blavatnik School ICT team is directly employed by the School to manage and carry out the following activities:

* Operation of the '''ICT Service Desk''', providing AV Support for Teaching, Research and Events (internal and external); and IT Support for Staff & Faculty, with some support for Students and visitors.

* Operation & maintenance of BSG IT and AV infrastructure, directly through employed staff and management of 3rd party service contracts.

* The development of IT and AV services and technologies as a strategic benefit to the School and wider University.

* Support the development, assessment and adoption of innovative use of technology and practice to support the teaching, research and engagement objectives of the School.

* Technical support during procurement, development and hosting operation of BSG or related websites. (*Note, Web development & direct support is carried out by 3rd parties.)

* Specialist IT and AV project resource for School projects through directly employed staff as well as through the sourcing and management of external specialist expertise when necessary.

* Training and development for faculty, staff and students in the technical systems used in the School, as well as key ICT policies and processes, developed at BSG and the University of Oxford, including Information Security.

* Development of the ICT Strategy and Function to respond to changes in the School’s overall strategy and changes resulting from the daily operations of teams around the School.

You can find out more about the ICT Team and our activities [[ICTTeam|here]].


== Requesting Support ==
If you cannot find help in the self service articles on these pages please log a ticket using one of these methods:

 * Email: ictservice@bsg.ox.ac.uk
 * Phone: 14364
 * Office: 2.14

== ICT Services ==
The BSG ICT Team offer a range of AV and IT Services, directly or through partners.

* [[ITProvision|Desktop and Laptop computers]]

== Help Articles ==
 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]

 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]

 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]

 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]

 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]

There is also an [[itss|internal documentation section for IT Support Staff]].