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Welcome to the Blavatnik School of Government IT and AV document wiki. Please follow this link to access our new support website:
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This website contains information about the School's ICT team, the services that we offer, and user guides and help documentation.

== The ICT Team ==

On a day to day basis, the ICT team provides IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].

== Requesting Support ==

If you cannot find help you need in the service descriptions, support articles or FAQs on these pages, please log a service ticket using one of these methods:

 * Email: ictservice@bsg.ox.ac.uk
 * Phone: 14364
 * Office: 2.14

== ICT Services ==

The BSG ICT Team offer a range of AV and IT Services, directly or through partners.

=== IT Support ===

 * [[ITProvision|Desktop and Laptop computers]]

 * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]



=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]





== Help Articles ==
 * [[WiFi|Wireless network access]]
  * [[WiFi/macOS|Apple macOS]]
  * [[WiFi/iOS|Apple iOS]]
  * [[WiFi/Event WiFi]]

 * [[VPN|Virtual private network - remote network access]] (you must log in above to view these pages)
  * [[VPN/config|General instructions]]
  * [[VPN/config/macOS|Apple macOS]]
  * [[VPN/config/iOS|Apple iOS]]
  * [[VPN/config/Windows|Microsoft Windows]]
  * [[VPN/config/Android|Android]]
  * [[VPN/config/Troubleshooting|Troubleshooting]]

 * [[FMPrinting|Follow Me printing]]
  * [[FMPrinting/macOS|Apple macOS]] and [[FMPrinting/macOSGuest|Apple macOS Guest Printing]]
  * [[FMPrinting/Windows7|Windows 7]] and [[FMPrinting/Windows7Guest|Windows Guest Printing]]
  * [[FMPrinting/WebPrint|Web Printing]]

 * File Storage
  * [[FileShare/macOS|Manually connecting to BSG Fileshares - Apple macOS]]
  * [[FileShare/macOSFinderFav|Adding Fileshares to Finder Favourites - Apple macOS]]

 * [[MPPTimetable|Accessing the MPP Student Timetable]]
  * [[MPPTimetable/macOS|macOS Calendar]]
  * [[MPPTimetable/macOS-MSO|macOS Microsoft Outlook]]
  * [[MPPTimetable/windows|Windows Microsoft Outlook]]
  * [[MPPTimetable/iOS|iOS Calendar]]
  * [[MPPTimetable/Android|Android Calendar]]
 * Chorus
  * [[ChorusVoicemail|Chorus Voicemail]]
  * [[ChorusUserGuide|Chorus User Guide]]

There is also an [[itss|internal documentation section for IT Support Staff]].		 https://ict.bsg.ox.ac.uk

BSG ICT Services

Please follow this link to access our new support website:

https://ict.bsg.ox.ac.uk