Diff for "FrontPage" - Blavatnik School of Government

⇤ ← Revision 104 as of 2019-03-29 11:13:00 →

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Editor: bsog0078

Comment:

← Revision 105 as of 2019-10-01 13:38:35 → ⇥

Size: 192

Editor: bsog0138

Comment:

Deletions are marked like this.

Additions are marked like this.

Welcome to the Blavatnik School of Government IT and AV document and support wiki.

Please follow this link to access our new support website:

This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation.

== The ICT Team ==

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
* Audio and Video production
* IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].

== Requesting Support ==

If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:

||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

----

== ICT Services ==

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies/AcceptableUse|Acceptable Use of IT Equipment and Services]]

[[ITPolicies/Printing|Printing and Copying Policy]]

[[ITPolicies/Telephone|Telephone Policy]]

[[ITPolicies/HardwareDisposal|Hardware Disposal Policy]]

=== IT Support ===

* [[ITProvision|Desktop and Laptop computers]]

* [[ITProvision/email|Email and calendaring]]

* [[ITProvision/filesystem|File storage]]

* [[VPN|BSG VPN ]] (you must log in above to view these pages)

* [[ITProvision/fileencryption|File encryption]]

* [[ITProvision/wde | Whole disk encryption ]]

* [[ITProvision/Chorus| Phone system (Chorus)]]

* [[ITProvision/smartphone | University Smartphones ]]

* [[ITProvision/Printing| Printing, Scanning and Copying ]]

* [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]

* [[WiFi|Wireless network access]]

* [[WiFi/Event WiFi| Custom Wireless networks for Events]]

* [[ITProvision/Free Software|Free Software]]

* [[ITProvision/Font support|Font installation]]

=== Collaboration and Remote working ===

* [[Collab/MSTeams|Microsoft Teams]]
* [[Collab/OneDrive|Microsoft OneDrive]]
* [[Collab/BSGLive|BSG Live]]
* [[attachment:RemWork/Mac/Remote Working - Mac.pdf|Remote working with a BSG Macbook]]
* [[RemWork/Win|Remote working with a BSG Windows Laptop]]

=== IT Support for Teaching ===

* [[MPPTimetable|Accessing the MPP Student Timetable]]

=== AV Services ===

* [[AVProvision/Teaching|AV support for scheduled teaching]]

* [[AVProvision/MtgRoom|Support for AV enabled rooms]]

* [[AVProvision/VidCon|Video Conferencing]]

* [[AVProvision/Events|AV support for BSG events]]

* [[AVProvision/Events|AV support for external events]]

* [[AVProvision/production|Filming, sound recording and editing services]]

* [[AVProvision/digitalsignage|Digital signage]]

----

== Help Articles ==

* Chorus

----

== Service Catalogue ==

[[ServiceDescriptions| BSG ICT Service Catalogue]]

There is also an [[itss|internal documentation section for IT Support Staff]].

https://ict.bsg.ox.ac.uk

Navigation

Help

Display

Edit

BSG ICT Services

-  ⇤ ← Revision 104 as of 2019-03-29 11:13:00 → 
  Size: 3965
  Editor: bsog0078
  Comment:
+   ← Revision 105 as of 2019-10-01 13:38:35 → ⇥
  Size: 192
  Editor: bsog0138
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 6:
-Welcome to the Blavatnik School of Government IT and AV document and support wiki.
+Please follow this link to access our new support website:
 Line 8:
-This site contains information about the School's ICT team, and the services that we offer, along with user guides and help documentation. 

== The ICT Team ==

The ICT team is directly employed by the School to provide IT and AV support, software, hardware and services to Blavatnik School Faculty, Staff, Students and Visitors through the ICT Service Desk.

The team also offer advice and advanced services, including;
 * Audio and Video production
 * IT consultancy, including support for complex IT projects.

You can find out more about the ICT Team and our wider activities [[ICTTeam|here]].

== Requesting Support ==

If you cannot find help you need in the [[ServiceDescriptions|service descriptions]], [[HelpArticles|support articles]] or FAQs on these pages, please log a service ticket using one of these methods:

||<style="width: 33%; text-align: center;"> '''Email'''||<style="width: 33%; text-align: center; "> '''Phone ||<style="width: 33%; text-align: center;"> '''Office ''' ||
||<style="width: 33%; text-align: center;"> ict@bsg.ox.ac.uk ||<style="width: 33%; text-align: center;"> (01865 6) '''14364''' ||<style="width: 33%; text-align: center;"> 2.14 ||

Our service hours are 9am-5pm Monday - Friday. We are closed on evenings, weekends and bank holidays, except where a bank holiday scheduled as a teaching day.

----

== ICT Services ==

The BSG ICT Team offer a range of AV and IT Services, directly or through partners. Please follow the links below to learn more about our services and how to access them along with technical support information.

=== IT Policies ===

[[ITPolicies/InfoSec|Information Security]]

[[ITPolicies/AcceptableUse|Acceptable Use of IT Equipment and Services]]

[[ITPolicies/Printing|Printing and Copying Policy]]

[[ITPolicies/Telephone|Telephone Policy]]

[[ITPolicies/HardwareDisposal|Hardware Disposal Policy]]

=== IT Support ===

 * [[ITProvision|Desktop and Laptop computers]]

 * [[ITProvision/email|Email and calendaring]]

 * [[ITProvision/filesystem|File storage]]

 * [[VPN|BSG VPN ]] (you must log in above to view these pages)

 * [[ITProvision/fileencryption|File encryption]]

 * [[ITProvision/wde | Whole disk encryption ]]

 * [[ITProvision/Chorus| Phone system (Chorus)]]

 * [[ITProvision/smartphone | University Smartphones ]]

 * [[ITProvision/Printing| Printing, Scanning and Copying ]]

 * [[ITProvision/RoomBookings|Booking meeting rooms and teaching spaces]]

 * [[WiFi|Wireless network access]]

 * [[WiFi/Event WiFi| Custom Wireless networks for Events]]

 * [[ITProvision/Free Software|Free Software]]

 * [[ITProvision/Font support|Font installation]]

=== Collaboration and Remote working ===

 * [[Collab/MSTeams|Microsoft Teams]]
 * [[Collab/OneDrive|Microsoft OneDrive]]
 * [[Collab/BSGLive|BSG Live]]
 * [[attachment:RemWork/Mac/Remote Working - Mac.pdf|Remote working with a BSG Macbook]]
 * [[RemWork/Win|Remote working with a BSG Windows Laptop]]

=== IT Support for Teaching ===
  
 * [[MPPTimetable|Accessing the MPP Student Timetable]]
 

=== AV Services ===

 * [[AVProvision/Teaching|AV support for scheduled teaching]]

 * [[AVProvision/MtgRoom|Support for AV enabled rooms]]

 * [[AVProvision/VidCon|Video Conferencing]]

 * [[AVProvision/Events|AV support for BSG events]]

 * [[AVProvision/Events|AV support for external events]]

 * [[AVProvision/production|Filming, sound recording and editing services]]

 * [[AVProvision/digitalsignage|Digital signage]]



----

== Help Articles ==

 * Chorus

----

== Service Catalogue ==

[[ServiceDescriptions| BSG ICT Service Catalogue]]

There is also an [[itss|internal documentation section for IT Support Staff]].
+https://ict.bsg.ox.ac.uk