• Diff for "FMPrinting"
Last updated at 2016-06-15 09:53:12 by oucs0089
Differences between revisions 13 and 14
⇤ ← Revision 13 as of 2016-01-14 16:37:16 →
Size: 3419
Editor: oucs0162
Comment:
← Revision 14 as of 2016-01-14 16:41:18 → ⇥
Size: 3426
Editor: oucs0162
Comment:
Deletions are marked like this. Additions are marked like this.
Line 20: Line 20:
All staff and students have a !PaperCut account which allows them to view their jobs list online, amongst other functions. To log into your !PaperCut account, go to print.bsg.ox.ac.uk and log in with your BSG Active Directory account ie. the username and password you use to log into BSG computers. All staff and students have a !PaperCut account which allows them to view their jobs list online, amongst other functions. To log into your !PaperCut account, go to https://print.bsg.ox.ac.uk and log in with your BSG Active Directory account, ie. the username and password you use to log into BSG computers.
Line 33: Line 33:
Print jobs can also be released from your computer via the PaperCut web interface: Print jobs can also be released from your computer via the !PaperCut web interface:
Line 35: Line 35:
 0. Enter your BSG Account (Active Directory) username and password. These are what you use to log into your computer.  0. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.
Line 41: Line 41:
 Jobs can be deleted at a printer or from your computer via the PaperCut web interface.  Jobs can be deleted at a printer or from your computer via the !PaperCut web interface.
Line 47: Line 47:
 * Via PaperCut web interface:  * Via !PaperCut web interface:
Line 49: Line 49:
  0. Enter your BSG Account (Active Directory) username and password. These are what you use to log into your computer.    0. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.

Follow Me printing

Contents

  1. Follow Me printing
    1. Overview
    2. PaperCut
    3. How to print
    4. Troubleshooting
      1. Q. I sent my print to the Follow Me printer but it's not in my jobs list. Why?
      2. Q. I don't have my University card, how can I release print jobs without it?
      3. Q. I sent a job I no longer want to print. How can I delete it from my jobs list?
      4. Q. I'm at the printer but it's not showing the PaperCut login screen. How do I access it?

Overview

With traditional printing you send your document to a specific printer selected from a list. With Follow Me printing you send your document to a virtual 'Follow Me' printer, which adds the document to your personal print jobs list. You then release the print job at a real printer of your choosing using your University card.

This solves a number of common printing issues:

  • You do not need to remember which is the nearest printer to you and select it from a long list.
  • If your usual printer is in use or out of order you can release the job at another printer.
  • You can queue up a number of jobs and then print them when convenient, you are not tied to the printer until all your jobs have finished.

Follow Me printing is also known as Push, Pull or Find Me printing.

PaperCut

PaperCut is the print solution software chosen by the BSG. You will see the PaperCut screen on the printers when you release your print jobs.

All staff and students have a PaperCut account which allows them to view their jobs list online, amongst other functions. To log into your PaperCut account, go to https://print.bsg.ox.ac.uk and log in with your BSG Active Directory account, ie. the username and password you use to log into BSG computers.

How to print

For a guide to printing on your type of computer see the pages for Mac OS X and Windows 7.

Troubleshooting

Q. I sent my print to the Follow Me printer but it's not in my jobs list. Why?

Your job may take a few minutes to arrive in your jobs list. If you don't release a job within twenty-four hours of sending it, it will be automatically deleted from your job list.

Q. I don't have my University card, how can I release print jobs without it?

Print jobs can also be released from your computer via the PaperCut web interface:

  1. In your web browser go to https://print.bsg.ox.ac.uk

  2. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.
  3. Click 'Jobs Pending Release'.
  4. Find your job in the list and click 'print' in the Action column.
  5. Select a printer to release the print job to. The name of each printer is printed on the front-left of the device.

Q. I sent a job I no longer want to print. How can I delete it from my jobs list?

  • Jobs can be deleted at a printer or from your computer via the PaperCut web interface.

  • At the printer:
  • FIXME CHECK THIS
    1. Swipe your card to see your jobs list.
    2. Tap Info next to the job you want to delete.
    3. Tap 'Delete job'.

  • Via PaperCut web interface:

    1. In your web browser go to https://print.bsg.ox.ac.uk

    2. Enter your BSG Active Directory account username and password. These are what you use to log into BSG computers.
    3. Click 'Jobs Pending Release'.
    4. Find your job in the list and click 'cancel' in the Action column.

Q. I'm at the printer but it's not showing the PaperCut login screen. How do I access it?

  • FIXME Can't see the paper cut screen; screenshots from printer web mon at BSG

For operating-system specific support see the pages for Mac OS X and Windows 7.